-specifically requested to install mileage sticker cleanly: failed. This is the second time consecutively this has happened in your location.
-i brought issue to 2 different representatives attention.
-first rep, I believe Christian is his name, quickly dismissed me and said complain to get a discount. My reply I don't want a discount, I want it done right. Rep walked away.
-spoke to my main rep, she said it is not your responsibility to place sticker cleanly. They would just put it on top of some old stickers. Rep even moved the new sticker, scratched the old material and it was coming off easy with no chemicals. Rep stopped and said I would have to clean it myself and put the sticker on top.i don't understand why service team would not just clean the glass to put new sticker.
Is this the service I am to expect from this location? I have been servicing my Toyota vehicles in the Alhambra locations for over a decade. This only started when new management came in the last few years. Speaks volumes of how Toyota corporate culture has taken over in the Alhambra service area
1/11/2024
Dalaina V. VERIFIED CUSTOMER
Mr. Perez was so nice and knowledgeable!????
1/11/2024
Maria C. VERIFIED CUSTOMER
????
1/11/2024
Esther C. VERIFIED CUSTOMER
Wondries Toyota’s employees are very responsible & nice with the public.
1/11/2024
Stephen K. VERIFIED CUSTOMER
Todd was dope. He was very helpful and I really appreciate how painless the experience was. Thank you!
1/11/2024
Andrew A. VERIFIED CUSTOMER
The best service received
1/11/2024
Yonatan R. VERIFIED CUSTOMER
Emilio was more than helpful. He even offered to oversee my last bad visit. very friendly and helpful
1/11/2024
Reed H. VERIFIED CUSTOMER
Issue not resolved
1/11/2024
Suzanne A. VERIFIED CUSTOMER
Toyota always does a great job with service and they are good about informing me of any problems that need to be fixed.
1/10/2024
Frank G. VERIFIED CUSTOMER
It's always
Nice at wonderies Toyota
1/10/2024
Theresa G. VERIFIED CUSTOMER
Best customer service ever ????
1/10/2024
Wei Yung. VERIFIED CUSTOMER
Excellent service
1/10/2024
Joyce T. VERIFIED CUSTOMER
Gordon is a very kind and efficient service representative!
1/10/2024
Andrea P. VERIFIED CUSTOMER
Gordon Li and David Jackson were able to obtain the correct part so the front axels could be replaced. I brought the car into Wondries and a few hours later my Toyota was ready to be picked up. The vehicle is driving great. Thanks.
1/10/2024
Roddy R. VERIFIED CUSTOMER
Jason was very respectful, polite and knowledgeable of the problem I was having. Thank you, Jason.
1/10/2024
April A. VERIFIED CUSTOMER
Great customer service, small talk during the check in made the wait go by quick. Was offered coffee and water while I waited for my car to be serviced. Great communication and all operations worked efficiently. Highly recommend this location if in need for any car services.
1/10/2024
Juan Manuel. VERIFIED CUSTOMER
Todo Muy perfecto y me encanta el servicio y como lo atiende el personal Gracias
1/9/2024
Mayra Y. VERIFIED CUSTOMER
Todd was extremely professional, he was very helpful and it showed that he cared about my vehicle. I would definitely have Todd work on my car again. Thank you Todd for all your help and kindness.