Had car in twice this year for engine issue. Notice appeared to see dealer for maintenance. I called and asked about the necessity and was led to believe it was a diagnostic issue (they even arranged for a loaner vehicle--told I couldn't wait for it. (Had issue twice in last few months with engine light/orange triangle appearing.) Was very inconvenient to get in, so once I was there, I considered leaving when I was told it was a simple 25,000 mile check up. When I probed further, I was told a tire rotation would be done, so I stayed. Concluding paperwork stated "alignment inspection"-- no alignment. Very displeased with this service experience.
9/11/2023
Deborah S. VERIFIED CUSTOMER
I have dealt with Cordis many times and I am always satisfied with the out come. He is thoughtful &!takes time to explain or answer questions.
9/11/2023
Diane M. VERIFIED CUSTOMER
Great job superb service
9/10/2023
Priscilla P. VERIFIED CUSTOMER
No comm, he was very well versed
9/10/2023
Tamatha B. VERIFIED CUSTOMER
I always receive great service and Cordis was professional and informative.
9/9/2023
Nicola R. VERIFIED CUSTOMER
Great service
9/9/2023
Heather K. VERIFIED CUSTOMER
Metro Lexus has been our favorite dealership
9/8/2023
Malgorzata W. VERIFIED CUSTOMER
Perfect service, thank you!
9/8/2023
Kathy S. VERIFIED CUSTOMER
Seriously thinking of selling my 2008 RX 350 and a 2005 BMW Z4 for another Lexus. From 2021 -2023. Depending on monthly payment.
9/8/2023
Rita A. VERIFIED CUSTOMER
This is my first Lexus. The buying experience was wonderful. The service experience was wonderful. Everyone is so exceptionally kind and respectful.
I absolutely love my Lexus, and Metro Lexus is a great dealership. I will highly recommend you.
9/8/2023
Kathleen P. VERIFIED CUSTOMER
Always so professional..keeps you in forms every step of the way.
9/8/2023
Eric B. VERIFIED CUSTOMER
Thanks
9/7/2023
Dorothy F. VERIFIED CUSTOMER
I never talked to anyone The whole communication was by text. I missed the personal attention you have always given me.
9/7/2023
Mike M. VERIFIED CUSTOMER
Dan listened to my concerns and resolved all of them quickly and conveniently. Although an additional part needed to be ordered and then explained he would call me to have it put on vehicle.
9/7/2023
Holly T. VERIFIED CUSTOMER
Many thanks for an enjoyable experience today . Fast and accurate service with personal attention.
9/6/2023
John F. VERIFIED CUSTOMER
Personal, professional- good job!
9/6/2023
Hang N. VERIFIED CUSTOMER
Good
9/6/2023
Wesley W. VERIFIED CUSTOMER
Thank you for your Excellent customer service ????
9/6/2023
Pamala S. VERIFIED CUSTOMER
Paul was courteous and efficient.
I was in and out in way under the expected timeframe so kudos to service team.
9/5/2023
Donald H. VERIFIED CUSTOMER
The staff was more than willing to help...even being short staffed due to the holiday. As always, my issue was resolved within minutes of my arrival. The entire service department should be praised for their ongoing efforts to completely erase any issues prior to customers service visits. Great place for service, sales and satisfaction. Thank you!