I appreciate all your assistance on the DCM car issue.
10/5/2023
Michael G. VERIFIED CUSTOMER
Jeff is the best!
10/5/2023
Joan D. VERIFIED CUSTOMER
The whole entire service department is so professional! I would recommend Metro Lexus to everyone from the sales department to the service department. I am truly truly impressed! This is my first Lexus purchase and I am completely completely completely impressed! Thankyou
10/5/2023
Carol T. VERIFIED CUSTOMER
I had asked for several of the high tech features on the car to be turned off and they were not.
Over the course of two hours I called to talk to someone in Service to see if my car was ready. I called seven times and the phone at the front desk of the dealership or in Service rang dozens of times with no one answering and or me being disconnected. I even tried chat from the website and got no where.
10/5/2023
Apryl B. VERIFIED CUSTOMER
?
10/4/2023
Gary P. VERIFIED CUSTOMER
The amount of air in every tire was different on my way home: 35, 36, 37 and 38. Should that happen? I'll have that corrected at Goodyear in the morning. The fender liner clamps are still not secure. Jerry said I might have to replace the bumper to get that fixed. That seems strange to me. I want 100% satisfied, but I appreciated the discount and the loaner car. The brakes seem fine. I'm still not sure I like the Michelin tire ride. Gary
10/4/2023
Monika T. VERIFIED CUSTOMER
Friendly, helpful, no issues, very easy
10/4/2023
Brian M. VERIFIED CUSTOMER
Things were good. I noticed a scratch on my vehicle but that probably happened in the super market parking lot. I will take care of that.
10/4/2023
Marybeth S. VERIFIED CUSTOMER
Jeff was great. He knew I was waiting and got it done quickly. He also did a nice job of talking through the options. I very much appreciated his knowledge but also his efficiency
10/4/2023
Daniel B. VERIFIED CUSTOMER
Not greeted by anyone either at drop off or pick up. Stood for several minutes with no acknowledgement. Asked if my car had been taken through the car wash and was told yes, only to find out it was not. Sorry, but I expect better from Lexus.
10/4/2023
Darlene G. VERIFIED CUSTOMER
Great service technicians who get the job done the first time I have three Lexuses in my garage and I’m very happy with there performance.THANK YOU METRO LEXUS!!!!!
10/3/2023
Janai M. VERIFIED CUSTOMER
Excellent service as always!!
10/3/2023
Mary H. VERIFIED CUSTOMER
$81.87 for wiper blade inserts??!!! REALLY!!
10/3/2023
Linda H. VERIFIED CUSTOMER
Quick diagnosis and repair. Jeffrey kept me posted throughout my wait. Great service
10/3/2023
Angela S. VERIFIED CUSTOMER
I was most pleased with my service, particularly my advisor. He worked hard to get my service completed quickly so I would not have to make a second trip to pick up my vehicle. Well done Jeffrey Miller and the entire service department.
10/3/2023
Michael G. VERIFIED CUSTOMER
Overall it wasn't detailed to my expectations, water spots on the chrome and fingerprints on the headliner, thats just the start I could go on.
Michael
10/3/2023
Annette H. VERIFIED CUSTOMER
Great service by nice people. Very efficient.
10/2/2023
Martha B. VERIFIED CUSTOMER
Always an excellent experience. Service completed quickly and everyone professional!