I am so grateful to Paul and Travis for getting me in so quickly and getting my vehicle serviced as speedily as they did. Travis was also able to provide me a loaner vehicle on short notice that I so needed to get back to the medical conference I was attending. I can’t thank you enough.
1/29/2025
Lynn G. VERIFIED CUSTOMER
Travis gave me excellent service and answered all of my questions.
1/29/2025
Donn K. VERIFIED CUSTOMER
He was very professional and cordial. He went out of his way to make sure everything was done properly.
1/29/2025
Anthony K. VERIFIED CUSTOMER
When I was called to make the appointment, I said I needed to have a car. They said it’s only gonna be an hour. I said great. When I got there, I was told it would be an hour and a half. It was over three hours. They did apologize in my experience in the past has been very good, but this cost me an appointment which was much more valuable than a $30 credit not expecting that kind of service from you guys. Normally it’s been very good so one experience does not make a trend. I hope the next experience is better. I will say this I’ve always supported you guys online on hold off doing that until my next experience thank you.
1/29/2025
Robert M. VERIFIED CUSTOMER
Great service and attention.
1/29/2025
Kevin M. VERIFIED CUSTOMER
Very happy with Ian! He was great . Got me in & out quickly . Very personable
1/29/2025
Annette S. VERIFIED CUSTOMER
Jeff is well- versed in Lexus technology. Really appreciate his expert input
1/28/2025
Valerie B. VERIFIED CUSTOMER
Good job, good service
1/28/2025
Edwin R. VERIFIED CUSTOMER
She helped me when my license was about to expire same day I brought my car in for service. She was very helpful!
1/28/2025
Adam H. VERIFIED CUSTOMER
Travis was great!
1/28/2025
Margaret H. VERIFIED CUSTOMER
As always a great experience
1/28/2025
Kpc K. VERIFIED CUSTOMER
Today my husband had an issue with a tire on the 2003 430 while driving to Columbus. He took it to Bridgestone who makes the Tires that your service person put on the car. Well, one is on backwards and created a bad ride. The sensor was on as well. Someone needs to come get it and take it back in to correct this problem. Bridgestone would not touch it because of the expensive wheels on the car that are all messed up from exchanging the winter/summer tires.
Debbie
1/27/2025
Michael E. VERIFIED CUSTOMER
Cordis is very detailed orientated and is great at communication.
He explained the service procedures prior and gave a synopsis upon completion. The video was excellent and it was nice to observe the inner mechanics of the suspension and underside of the RC!
Thank you!
1/26/2025
Jody K. VERIFIED CUSTOMER
Second time I’ve mentioned to clean the skittles in the glove box. I even left it open and told Ian it was never communicated. Additionally they tried to charge me 100 extra dollars for no good reason. And then when I said don’t touch my car, I’ll just come grab it. They decided to waive that hundred dollars. Tried to charge me $500 for a seatbelt which Monday I will find out how much that is going to cost at another car shop. That is reputable. I was also told Dan would be calling me since they messed up my car detailed twice now. Never received a call. I will definitely be writing a review and never bringing my car back.
1/26/2025
Carolyn S. VERIFIED CUSTOMER
The excellent service that I received with the Care and repairing of my car was extraordinary. I appreciate the high level of professionalism, the consideration, and the expertise used to complete the job. Well done. Thank you everyone that was involved in the outstanding care of my vehicle. Thank you, thank you thank you, and Adam, you were especially gracious.