No need to contact me. Just need some more communication and information in regard to Sunbit lending. It was made out to be like a loan and the customer pays the difference but when it came down to actually pay 1/2 down was required. If that was the case then I would have paid for 1 service instead of having 2 services completed when thinking I was getting the help I needed! Just let customers know more before agreeing to services that can be put off to a later time.
Then I get my car home and the steering wheel is not straight after new tires and alignment. First time I have ever had any complaints but I know Lexus will make it better.
10/27/2024
Jamie G. VERIFIED CUSTOMER
Customer service at this location is always the best!
10/27/2024
Julia C. VERIFIED CUSTOMER
Josh is always friendly , efficient and communicates well.
10/26/2024
Susan M. VERIFIED CUSTOMER
It will be nice when you are able to do the complementary car wash. It was broke down last year when I came too. It's just a nice perk that I miss.
10/26/2024
Tracy K. VERIFIED CUSTOMER
Nikolas was an excellent service rep. He handled all my questions and provided answers so that I could
Make some service decisions. Norman is the gentleman who
Always greets me first in the service department. He is excellent , friendly and always has a smile. When I had to take a loaner car, he made sure I was comfortable with how it operated and ran through all the important details for driving it. He is a valuable employee.
10/26/2024
Cathy D. VERIFIED CUSTOMER
I must have a loaner due to the fact that I am a caregiver for my husband. The loaner they gave to me was dirty. Not the outside, but the inside. The front window had something smeared on it. The computer screen was also very dirty-I was afraid to touch it. The vehicle kind of smelled. The floors had stuff all over them. I don't expect these vehicles to be pristine but I hate to think I'm going to get some kind if disease from them!????
10/25/2024
Michelle F. VERIFIED CUSTOMER
As a result of my latest service at your dealership, I will no longer use the dealership for my service needs. Additionally, when I upgrade to a GX in a few months, I will not be purchasing from the Akron/Canton Lexus dealership.
When I scheduled my service online it was for the 80,000 mile service which included new spark plugs. After checking in for service, Bryce informed me spark plugs were not included in the $304.95, even though it was clearly listed. I showed him the services listed on the app, he took a screenshot of my phone, showed the service manager and proceeded to tell me the dealership would not honor it. I told him they needed replaced. Upon picking up the vehicle, I discovered the spark plugs were not replaced nor did the current coupon applied. Additionally, a piece of trim on the driver’s door was hanging off(which was not an issue when the vehicle was dropped off).
10/25/2024
Jeff S. VERIFIED CUSTOMER
Pryce was excellent...and he was dealing with a not very happy man (me). But he resolved the situation in an excellent manner.
10/25/2024
Keith R. VERIFIED CUSTOMER
Excellent job
10/25/2024
Phyllis T. VERIFIED CUSTOMER
Always great, professional seevice
10/24/2024
Karen H. VERIFIED CUSTOMER
Josh and everyone else went out of their way to help me out today and I so appreciate it.
10/24/2024
Gregory R. VERIFIED CUSTOMER
Very good service
10/24/2024
Mary Ann. VERIFIED CUSTOMER
I love absolutely love going to the Lexus dealer everybody. There is so kind thoughtful. And always have you and your car number one.this dealership makes you feel number one
10/24/2024
Kimberly Z. VERIFIED CUSTOMER
Nick is always thorough, communicates well and pleasant to work with.
10/23/2024
Ronald G. VERIFIED CUSTOMER
As always outstanding service’ great dealership. Keep the outstanding service
10/23/2024
Polly L. VERIFIED CUSTOMER
Very thoughtful. Explained all details very well. Very clean environment as well.
10/22/2024
Jeff S. VERIFIED CUSTOMER
Zerryck was very good. Explained things well and pointed out work that I should consider.
As always, good job from your people.
10/20/2024
Norman M. VERIFIED CUSTOMER
Excellent service as always!
10/20/2024
Raied A. VERIFIED CUSTOMER
I appreciate that you were able to get my car looked at and repaired on the same day without being on the schedule. Thank you.
10/19/2024
Linda R. VERIFIED CUSTOMER
First time at Akron Canton Lexus. Moved up here 1 yr ago.My service had been at Scottsdale Lexus. Derrick and the AC Lexus team were great!