No
Appointment but they got me in to correct my issue, it was soled, Good experience,
12/22/2020
James V. VERIFIED CUSTOMER
Great job by all. Thx
12/22/2020
Maria T. VERIFIED CUSTOMER
First experience with your dealership and the service that Nick provided great and helped me out with some information on how to connect the car to the garage door opener.
12/21/2020
Pete C. VERIFIED CUSTOMER
Great job
12/19/2020
Bryan M. VERIFIED CUSTOMER
Service department was superior with helping me get my vehicle serviced in a timely manner! Great service department!!
12/19/2020
Amy O. VERIFIED CUSTOMER
Everything about Lexus is great. Scott was extremely friendly and most accommodating during the scheduled service appointment.
12/19/2020
Salman K. VERIFIED CUSTOMER
Scott Gilmore is awesome
12/19/2020
Mike T. VERIFIED CUSTOMER
Disappointing communication. Simple interval service. Auto text at 11a that you were working on it. Follow up at 3:30 that it was nearly done. Then NOTHING. I expected my car returned same day. At least a phone call. Zip. Called at 8a to inquire. Left voice mail. No response by 10:15, I called again. Then told that I'd indeed have my car returned by noon. This is only my second service experience and both went poorly by lack of communication. I've had Germaine Lexus as my previous dealer. Your lack of thoughtful, timely communication makes me want to buy from another dealer, folks. Yes, yes, Covid has challenged you - same here. But don't use it as excuse to leave me continually wondering when my car will be returned to me.
12/19/2020
Karla N. VERIFIED CUSTOMER
Wonderful experience. Scott is beyond kind, courteous, and professional!
12/19/2020
Shannon N. VERIFIED CUSTOMER
Love Scott! He is the best! He is knowledgeable and friendly. I am always glad to see him!
12/19/2020
Toni N. VERIFIED CUSTOMER
Service now maintenance required light still on! Why?
12/18/2020
Margaret 'Peggy'. VERIFIED CUSTOMER
I was very disappointed with the mask use inside the facility waiting area. The service area was great but the people inside were very lax - either masks completely off or being worn under the nose. Shame on Lexus management for not enforcing the mask order.
12/18/2020
Gregory P. VERIFIED CUSTOMER
All went very smoothly
12/17/2020
Timothy S. VERIFIED CUSTOMER
Scott and the entire team were wonderful. Things went as smooth as possible. It’s always a pleasure to visit this dealership and visit with Kari and Shab. I WILL be purchasing from them again in the future.
12/17/2020
Dennis D. VERIFIED CUSTOMER
From the greetings at Service to the hospitality lounge to the Sales floor to expeditious service to porters prep inside & out I offer 6 out of a possible 5 ...that’s pretty good & I let people know that fact ???? you’re a great team ???? THANKS
12/17/2020
Deborah G. VERIFIED CUSTOMER
Excellent service
12/17/2020
Janis R. VERIFIED CUSTOMER
Very professional in service dept. Service department
at Akron Canton Lexus gives customer confidence their vehicle is responsibly repaired.