Lexus of Akron Canton Auto Repair Service

Good service.

Scott It’s always so good about explaining everything to me and answering all my questions

He’s a knowledgeable friendly staff member.

Scott was great and Mollie did a phenomenal job on the detail. I honestly think it looks better than it did when I bought it! Amazing work on her part, give that girl a raise!

Scott was very professional and very helpful I appreciate his time and a job well done thank you Lexus of Akron care

Very kind, knowledgeable, friendly and professional. Thank you!

As always, service is great! The people that work there are always friendly and very helpful! Thanks for always giving great service!!

Very professional

Pleasant and helpful

None

Marty was very professional and courteous. He answered all my questions. He is an asset to your service department.

Scott was very helpful and wonderful to work with. I would be happy to work with him again if I need service!

Nik was kind, polite, and most patient with answering all my questions. Talking with him was a pleasure. He is an asset to your dealership. Keep him on and give the man a raise! He deserves it!

Marty was very nice throughout my service. As a customer I felt great about everything.

Great service, it was complementary as an add on with the vehicle purchase, staff is excellent, Nick was vreat.

Scott was outstanding as usual. Very pleased to do business with him.

I always have been provided quick, courteous, friendly, outstanding service at Lexus of Akron / Canton! Today was no different, Nikolas Rair, who is new to the Service Team, was Excellent and fit right in at Lexus. I feel at home at this dealership, Scott, Marty, Norman and Nikolas, know my name when I pull in, and they greet me as friends!

2/11/21 Laura Davis has always provided me with a touch of personal customer service and it has been always genuine. I feel completely at ease and rest assured I won’t be over priced and mislead, the care is at least 100%. I hope her attitude will continue to Permeate throughout the service department.

Great team!

My service advisor Laura is personable, friendly, and knowledgeable. The loaner was ready and the check in/check out process was efficient. I have zero complaints against Laura or the service team. I have *extremely* high dissatisfaction with this dealership’s viewpoint regarding the significant corrosion that has occurred around the factory installed Lexus trailer hitch. This complaint has been logged previously and a warranty claim was denied. I was advised today that this corrosion at 20,000 miles is normal for other makes and models. The hitch has never been used. I didn't buy a Kia or Hyundai, I paid a premium to own a Lexus. It's insulting to me and embarrassing to your brand to compare them to one another. I fail to understand why you reject this warranty claim. We own three vehicles outright, including this GX460. I do not understand why you feel this attitude will generate long-term repeat customer and positive brand advocacy in order to save a few hundred dollars to repair/replace the ugly rusted hitch of my wife's vehicle. We have all had a bad meal at a restaurant and the owner has made it right. Those restaurants keep us coming back time and again. I'm trying to afford you the same and put this nuisance behind us. I'll finish with what I started with. Laura, Nate (previously), and the service team have been great to work with. I disagree with the policies of this dealership on the aforementioned issue. I am happy to have further discussion about this issue. Most respectfully, Brian Limbert ****-****-xxxx