Very appreciative and satisfied with the service technicians
8/19/2021
Timothy M. VERIFIED CUSTOMER
Very professional. Extremely satisfied.
8/19/2021
Rita G. VERIFIED CUSTOMER
The detailing was exceptional. 8 year old vehicle looking almost new.
8/18/2021
Dean B. VERIFIED CUSTOMER
Scott was extremely helpful and I always appreciate his attention to detail when telling me what is going on with my vehicle!
8/18/2021
Enrique V. VERIFIED CUSTOMER
1) a grommet is missing, mechanic forgot one of these several fasteners that hold down the plastic engine cover
2) the mirrors used to close in when you lock the door from the outside. I’m not sure if the settings were changed or if a part was taken. I’m hoping the former. It’s a bit annoying to have to figure it out.
3) the engine coolant was changed, but the coolant tank is not full.
I’ve been a customer of Lexus of Akron Canron for quite awhile; I’ve never had a problem until now. Thank you for your time.
8/17/2021
Jeremy B. VERIFIED CUSTOMER
Thank you for the loaner vehicle. Just a few comments about it…It wasn’t clean. It appeared there may have been a dog in the car. Vehicle didn’t seem to be sanitized.
Thank you to the customer service representative who helped me turn the car back in.
8/17/2021
Jeannine J. VERIFIED CUSTOMER
I was completely satisfied with my service Robert was Awesome! He was very friendly during the entire interaction we chatted about our dogs he was just a great representative. And Norm it’s always a pleasure to see his kind considerate very helpful the entire staff was extra accommodating my mom was with me and she sat in the waiting area while my car was being brought around and he opened the door for us. I don’t know the other gentleman‘s name who works at the other desk but he was he’s been there a long time he’s very pleasant too. After my last experience even though I received superior service I wasn’t happy with Nic. I was questioning whether or not I would return but I will be back, Akron Lexus is awesome! EVERYONE seemed Genuinely concerned with my satisfaction and I was treated with respect.
8/17/2021
Elayne M. VERIFIED CUSTOMER
You guys are awesome - thank you!
8/17/2021
Connie V. VERIFIED CUSTOMER
Everything was done except what I went in for, but it wasn’t their fault that the part was not readily available.
8/17/2021
Gwendolyn L. VERIFIED CUSTOMER
Excellent service!!
8/16/2021
William H. VERIFIED CUSTOMER
Scott was friendly, and helpful. He answered all my questions. He looked up and verified anything that he was unsure of to make
Sure he gave me a completed and correct answer. He also kept me aware of the timeline on the service of my vehicular.
8/15/2021
Alex G. VERIFIED CUSTOMER
Great respect respect military. Tried to get me a military discount. Great employee. Keeper. Coming there for 20 years
8/13/2021
Sharon M. VERIFIED CUSTOMER
Need to make appointment for tire rotation and check up
Sharon
8/13/2021
Sergon G. VERIFIED CUSTOMER
Keep up the good work.
8/12/2021
Eldon 'Dean'. VERIFIED CUSTOMER
Done quickly and professionallly.
8/12/2021
Nasima M. VERIFIED CUSTOMER
There was no one to to take care of customers.
EVERONE was in some kind of meetin,we were told by the front desk person, they were not back till 2 pm.
My appointment wad st 12.30
Wasted my whole afternoon.
Very dissatisfied. Disappointed too
8/12/2021
Martin F. VERIFIED CUSTOMER
Everything went smooth
8/12/2021
Mary B. VERIFIED CUSTOMER
Thank you for the excellent service!
8/12/2021
Priscilla M. VERIFIED CUSTOMER
Marty is one of your best employees as he’s always welcoming and right on point with his service to customers. I’m glad he’s still with your organization.
8/12/2021
Mike P. VERIFIED CUSTOMER
Nik was great! Very helpful and on top of everything I needed start to finish. Thank you very much!!