Job done quickly. Kept me well informed. That’s why this is my fifth Lexus
12/7/2021
Nancy F. VERIFIED CUSTOMER
My husband said Tim did a outstanding job helping us with some technical aspects of the car. I was sorry I wasn’t able to be there but my husband will hopefully guide me through the experience.
12/7/2021
Andrea B. VERIFIED CUSTOMER
The rep didn’t know I had a 5,000 mule like service scheduled today. Also I bought the Armor all package for my vehicle and wanted to use that today. When I made my appointment over the phone Karen said no problem. When I came in this morning, I was told they do not do the armor all service there and was provided a phone number to call to get details. Why did I buy this $1,000 armor all package If I am unable to use it?? I would not have purchased that had I known and if the salesperson would have throughly explained that to me. What a super disorganized 1st visit with my vehicle. I must admit I was pretty disappointed.
12/7/2021
James N. VERIFIED CUSTOMER
Everyone was friendly and helpful. Definitely a good and enjoyable experience.
12/7/2021
Kimberly J. VERIFIED CUSTOMER
Like the constant communication about the service.
Really nice drivers
Thanks again
12/7/2021
Mark J. VERIFIED CUSTOMER
Couldn't have been worse. Went to pick up the car the first time and the jib wasn't finished and the car was filthy with tire grease everywhere.
So the second time I went to pick it up after they finally finish the job it still wasn't washed! I even ask Scott are you sure it's ready? Got there and it was still filthy with the same tire grease everywhere.
The very helpful Robert sent it off to get washed right away and while I was waiting I asked to speak with the service manager. I could see Jon Morris in his office through the window sitting at his desk. Robert stepped in to tell him I would like to speak and he told Robert he had a meeting and literally ran away from me down the hall. I was absolutely amazed and shocked to see that level of disregard for a long time customer.
Unbelievable.
12/7/2021
Fred U. VERIFIED CUSTOMER
Nik was very helpful and professional.
12/5/2021
Karan A. VERIFIED CUSTOMER
Customer service was wonderful. From the nice guy who is always there to get my started after pulling in to the nice advisor. I’m 100% happy. Karan A
12/5/2021
Tiffany H. VERIFIED CUSTOMER
My rim that was replaced is a different color than the other rims on my car.
12/5/2021
Olivier G. VERIFIED CUSTOMER
Two days for an oil change. Very poor communication.
12/4/2021
Stacie M. VERIFIED CUSTOMER
Work was done fast. Car wash was just ok. All the guys in the service dept were friendly and courteous.
12/4/2021
Vicki B. VERIFIED CUSTOMER
Nicholas was a Very nice serviceman
12/4/2021
Cindy K. VERIFIED CUSTOMER
Robert was extremely pleasant and accommodating It was a very positive experience
12/4/2021
Richard R. VERIFIED CUSTOMER
My only complaint is that we didn’t get a Lexus loaner!
12/3/2021
Thomas S. VERIFIED CUSTOMER
Professional as always
12/3/2021
Michelle R. VERIFIED CUSTOMER
Scott carries the utmost professionalism.
He is always courteous and on the ball.
I greatly enjoy the service experience.
12/3/2021
Marguerite A. VERIFIED CUSTOMER
Extremely professiona honest in assessing the needs for my car very polite I would definitely come back to have my car serviced there.
12/3/2021
Briana B. VERIFIED CUSTOMER
Thank you!
12/2/2021
Darrell H. VERIFIED CUSTOMER
Scott and his staff did a great job of taking care of me and my car. I’ll be back!