Lexus of Akron Canton Auto Repair Service

Everyone was exceptional from the secretary’s who set up the appt to the service team who serviced my vehicle ! Thanks again for a job well done !

I enjoyed my experience

Well done!

Marty kept us informed of the progress on our vehicle. He was precise and professional! We appreciate his attention and kindness. Thank you, Marty! Ed and Debi Silverio

Excellent service as always! Thank you Nikolas!

Good experience as always

Thank You Marty

Scott and his team are always excellent! We sincerely appreciate his honesty and expertise. Sincerely, Scott Mason

Scott treated us wonderful as always! Thank you!!

Thanks

Thank u

Love the service and gave you a long glowing review. They wouldn’t let me submit it without signing in with a password so I didn’t. The only bad part of the service was the survey!!

Marty was friendly and professional

Scott Gilmore was very thorough in addressing the issues with our vehicle and in helping us prioritize the services needed

Marty and his crew get a “10” in my opinion.

Always a great experience with your Service Advisors!

Everything went well. No problems. As I always hope for.

Great service and helpful information

Thus is NOT just about Nikolas Rair. Service team should work as a unit & be evaluated as a unit. Person scheduleing should mention remodel, expectations & procedures. Sign during remodel with arrow & note service garage doors still open (landscaping guys on premises made it appear as if the entire service area was closed off). When I called to schedule i was told the service would be 1 to 2 hrs. & asked if i would need a loaner. I requested a loaner vehicle. But when I arrived, I was told it would be all day & that I would possibly need to pick up my vehicle the following day, since I had chosen to borrow a loaner. No such condition was mentioned when I set the appointment. Both at drop off & pickup the senior service cashiers ignored me. No greeting, no explanation- walked away from service desk, walked up to service desk first & immediately passed over me & the paperwork for my vehicle after the service technician explained i was here first & even handed off my vehicles paperwork to him. (I'd paid online to avoid service desk but still had to get my service forms?). Give service cashiers proper lunch break. At drop off, the cashier was eating lunch as in subway, handing me paperwork, pen to initial & sign without a hand wipe, sanitizer or anything! And senior service cashier says nothing? No, "let me get this for you while you finish your lunch inside, in your car?" anywhere but here where customers are coming. This is acceptable? Train cashiers not to talk on the phone while attempting to communicate with customers in front of them. That is not personalized & is actually rude.. The only time I remotely felt like family or friend with positive, personalized experience was when the senior technician was kind enough to guide me through to the service desk & drove my vehicle around to the service door that turned out to be open & working. He also went out of his way to get a clean loaner car, switched vehicles & used sanitizing wipes to prepare a vehicle that had just been returned. The current public health crisis & social unrest has challenged us all. However, each time I come in for service here it seems to be declining not improving. I expect better-"quality care and personalized results."

Scott Gilmore knows his job and goes above and beyond. He has made this dealership my favorite dealership EVER. THANK YOU SCOTT GILMORE FOR ALL YOU DO!!!!!!