After I called the service manager at metro Lexus in Cleveland then we got somewhere. He called service manager at Lexus Akron canton and service was expedited Hopefully there is better communication when needing service in the future.
6/29/2022
Hunter W. VERIFIED CUSTOMER
Nik the big dawg top dawg
6/29/2022
Sidney Z. VERIFIED CUSTOMER
I need clarification as what is being done about my tire problems and what happened with the alignment
6/29/2022
Richard W. VERIFIED CUSTOMER
Fantastic service. Thanks.
Rick Winship
6/29/2022
Jane H. VERIFIED CUSTOMER
Brought car in for 85,000 mile check up. Management knew by 1:00 p.m. yesterday that car needed almost 1200.00 worth of extra work. No notice that car was ready until after I called in close to 3:00 p.m. Left a voicemail message. Received a text, car was ready for pick up. Upon entering the building to return loaner keys and pay I received a second text regarding additional work that should be done.. Lack of communication was not appreciated. I drove loaner home and received my car back today. Driver had to come back and pick my car back up due to a problem with the air conditioner making a loud noise. In attempting to call about the noisy A.C. no one would answer the phone! Disconnected multiple times! Ridiculous! As a long time customer I’m feeling very dissatisfied. My car now has 58 extra miles on it and less gas in the tank! I’m not sure my concerns matter. I was literally left sitting in your waiting room during another routine maintenance and the entire service department closed and went home! Check your records! I think I’m done!
6/28/2022
Nancy R. VERIFIED CUSTOMER
The best
6/28/2022
Dean P. VERIFIED CUSTOMER
Friendly, helpful, and thorough.
6/28/2022
Darcy H. VERIFIED CUSTOMER
Very efficient!
6/27/2022
Steven P. VERIFIED CUSTOMER
Scott did a great job !! Very professional!!
6/27/2022
Michael W. VERIFIED CUSTOMER
No need to contact me, just wasn’t expecting two days for the work to be completed. Everyone was professional and courteous.
6/27/2022
Marlene F. VERIFIED CUSTOMER
Polite and accommodating
6/26/2022
Pam R. VERIFIED CUSTOMER
Always a good experience. Scott is very knowledgeable, able to answer all my questions.
6/26/2022
Jordan M. VERIFIED CUSTOMER
Scott was great to work with. He explained everything that was going on with my car and was very professional.
6/25/2022
David T. VERIFIED CUSTOMER
Great service as always.
6/25/2022
Deborah C. VERIFIED CUSTOMER
Service was first rate. I would downgrade you only on the cleanliness of the car when it was returned. Would have swept it better. But that’s no big deal
6/25/2022
Frank B. VERIFIED CUSTOMER
Scott was great to work with and insured all was taken care of on my
car. The service department performed first class!!
6/25/2022
Christine C. VERIFIED CUSTOMER
Nick was awesome. Thanks Nick.
6/25/2022
Mary 'Fran'. VERIFIED CUSTOMER
After spending$1400+ I would expect the interior floors of the car to have been vacuumed.
6/25/2022
Melvin J. VERIFIED CUSTOMER
Thanks again - I always feel taken care of by your staff!!!