I was unable to schedule a service appointment for 3 days; I called the dealership 4 times over a 3 day period, and each time I was not connected to service dep’t, nor did I receive a return call. On the 4th of attempting to reach service, I was informed that Metro was now doing service scheduling.
I was satisfied with service I received on 11/2. I (and my husband) have purchased 3 Lexus autos from Akron/Canton Lexus , and have been faithful in my maintenance and repairs with Lexus of A/C. Disappointed with service scheduling this last time around.
11/2/2022
Alan M. VERIFIED CUSTOMER
Done quickly and when promised.
11/2/2022
Liz G. VERIFIED CUSTOMER
Thank you for the very fine service I appreciate everything that you have done thank you again
11/2/2022
Patrick U. VERIFIED CUSTOMER
Nice fast service
11/2/2022
Jacqueline Z. VERIFIED CUSTOMER
Was told service would take about an hour and it was actually over two hours.
11/2/2022
Edward F. VERIFIED CUSTOMER
Pleasant experience!
11/2/2022
Stacy R. VERIFIED CUSTOMER
Too slow. I had a simple oil change appointment at 7:45 in the morning. At 9:30, I am still there, car was finally brought out; still not washed. Finally at left with it at 9:45. Plus it was $80. I can’t see how it makes sense to bring the car back to you. The gentleman who helped me check out and get my keys was very nice and professional. For the rest of the guys that were sitting around and acting important, they all seemed like they had better things to do than provide customer service to me. This was my first trip to your service department. Highly disappointed
11/2/2022
Kathy W. VERIFIED CUSTOMER
Very nice service
11/1/2022
Joe P. VERIFIED CUSTOMER
Great people at your dealership
11/1/2022
Marvin G. VERIFIED CUSTOMER
I was pleased with the service and the way my problem was handled This is my fourth Rx in a row and my 6th Lexus. I place service as my top priority (along with an auto that I enjoy owning). All of my Lexus automobiles have been purchased new from Metro Lexus.
11/1/2022
Kari S. VERIFIED CUSTOMER
Marty and the entire staff at LOA are fantastic! Marty is very helpful, informative and quick to respond. Thank you for all you do, especially during these difficult times while under construction.
10/31/2022
Yoko T. VERIFIED CUSTOMER
I'm not excited about winter in Ohio and wish to be on the beach every day but I love it that my car is well taken care of by Lexus certified team all year round! Thank you guys! XOXO Yoko
10/30/2022
Joy B. VERIFIED CUSTOMER
Nikolas is a great person and I really appreciate how well he takes care of me as a customer there!
10/29/2022
Lorraine M. VERIFIED CUSTOMER
Super friendly and fun personality. He was definitely a plus with all the mass confusion going on with all the construction.
10/29/2022
Tom J. VERIFIED CUSTOMER
Got me in without an appointment as we were on our way to vacation.
So appreciated that
10/29/2022
David S. VERIFIED CUSTOMER
Good job. Thanks
10/29/2022
Robert 'Doc'. VERIFIED CUSTOMER
Very courteous and always professional.
10/28/2022
Duwayne P. VERIFIED CUSTOMER
Nikolas was great - very pleased with the service - have always been!!! Have only brought car to Lexus for service!!! Thank You
10/28/2022
Linz G. VERIFIED CUSTOMER
The car was washed and windows were very spotted and dirtier than when the vehicle was brought in. The services were not explained upfront and seemed very high on pickup for actual work performed.