I tried to paste some pictures here. Was not successful in doing so. So very disappointed in the detail, even after having the car returned to me for the second time. This has to be the worse detail I’ve ever received and for the most money I’ve ever spent, it also added 240 miles to my car. Never again. Never. To think that you signed off on this is disturbing. I will be going over the interior myself. Rest assured I will be sharing this awful detail with others. Truly poor work. And I was lied to.
6/7/2024
Janet B. VERIFIED CUSTOMER
Excellent work
6/7/2024
Susie S. VERIFIED CUSTOMER
Josh is always so easy to work with. No high pressure just the facts.
6/7/2024
Pamela M. VERIFIED CUSTOMER
None
6/7/2024
Tabitha B. VERIFIED CUSTOMER
I came in for my 25,000 service maintenance, the tech suggested a new engine filter which was $72 for part and labor to replace. I agreed.
However when I picked up my vehicle I was told since I paid for a filter I would not get one at my next maintenance at 30,000. I have 27,000+ miles on my car had the tech informed me, I would’ve gotten one complementary next Maintenance I would not have chosen to pay one this time. I asked for that to be refunded or to have a credit on my account for the next time I have service. I was told that the technician could not make that decision and would check with a manager and get back with me which hasn’t.
On another note, my car was not washed even though I specifically asked, which has happened before. Honestly, I expected the Lexus experience to be a higher level Customer Service, I have not been impressed.
6/7/2024
Julia C. VERIFIED CUSTOMER
I appreciate how prompt and helpful the staff people are in the service/repair department, it is also a very pretty dealership - I also really appreciate being given a loaner car so I can get back to work when I drop my car off for repairs. My car is still running well and I’m thrilled with my purchase but my one complaint is that I am constantly needing an alignment. I’ve been a car owner for over 40 years and I’ve never seen the need for alignments 2 or 3x a year.
6/7/2024
Richard A. VERIFIED CUSTOMER
Josh always takes care of me. Great to work with and he’s a keeper. Hard to find employees like him.
6/7/2024
Timothy M. VERIFIED CUSTOMER
Nikolas was courteous and helpful. He communicated in a timely manner and let me know the progress as I waited for my vehicle to be serviced. I will return to Lexus of Akron the next time I need our car serviced.
6/7/2024
Ted M. VERIFIED CUSTOMER
Great service as always!!
6/6/2024
Debby B. VERIFIED CUSTOMER
Nik did a great job from beginning to end. Thank you!
6/6/2024
Kavitha N. VERIFIED CUSTOMER
Josh is good
6/6/2024
Jacob B. VERIFIED CUSTOMER
Josh was very awesome and accommodating for me. Great guy
6/5/2024
Elizabeth K. VERIFIED CUSTOMER
Thank you for your quick and good service. Always very courteous.
6/5/2024
Robert "Mike". VERIFIED CUSTOMER
Joshua was professional, knowledgeable, responsive, informative and understanding.
6/5/2024
Donald C. VERIFIED CUSTOMER
Great service department. Very kind and helpful.
6/5/2024
Family Trust. VERIFIED CUSTOMER
None noted
6/5/2024
Chase B. VERIFIED CUSTOMER
Nick was awesome. He went above and beyond. Very happy that I came in.
6/5/2024
Mark M. VERIFIED CUSTOMER
Nick worked hard to help remedy a bad situation. Not his fault but still very unhappy with situation. Nick worked to make it as pleasant as possible.