Took excessive time to determine the one problem reported at first maintenance. Had my car for 2 days and needs it to be returned for one or more days for diagnosis.
5/17/2024
Tim O. VERIFIED CUSTOMER
There seems to be a disconnect between the official Lexus app and the service centers. The service I selected in the app included oil and filter replacement which was not performed by the service center. The app also showed the cost as $0 but the service center wanted to charge $100. Thankfully they comped the amount, but still concerning.
5/17/2024
Joseph V. VERIFIED CUSTOMER
Nick—was very courteous and professional on how he handled my auto issues.
5/17/2024
Beverly K. VERIFIED CUSTOMER
Great service!
5/17/2024
Paul J. VERIFIED CUSTOMER
Ok thank youu
5/16/2024
Michael P. VERIFIED CUSTOMER
My only comment is you took 2.5 hours to do what the local Toyota dealer does in 1 hour for the same service on a similar vehicle. I'm not angry or accusing, just saying.
5/16/2024
Suresh P. VERIFIED CUSTOMER
None
5/16/2024
Robert L. VERIFIED CUSTOMER
Great service!
5/16/2024
Alan S. VERIFIED CUSTOMER
Vehicle was ready when promised and service advisor was great.
5/16/2024
Bert P. VERIFIED CUSTOMER
I like your dealership over in Akron Canton. I’ve always been treated with respect and courtesy there. The car is always maintained at a high-level. I’ve never even open the hood of my 2011 Lexus .Thanks for your help. I appreciate it.
5/15/2024
Yvonne G. VERIFIED CUSTOMER
Wonderful customer service. I appreciate all you do!
5/15/2024
Kanthasamy R. VERIFIED CUSTOMER
Nick is the best service personal . I always get the best service because of him . He treats all his customer as his own family . Akron Canton Lexus is lucky to have an employee like him . Thank you , Dr. Ragu
5/15/2024
Robert C. VERIFIED CUSTOMER
In the short time I have dealt with Lexus of Akron Canton, I’ve been very impressed with EVERYTHING there. From the service team(Josh) to the sales team (Kari) and the entire remodel of the dealership. I won’t lie….I was skeptical when I first arrived in the area from Washington DC. I will note, despite the disarray, the staff personnel were still great.
5/15/2024
Steven P. VERIFIED CUSTOMER
I spent $2,900 in repairs 5.14.2024. Pryce and technician did a great job. On pickup, Pryce wasn't there, my car wasn't washed. Are complimentary car washes only available to those spending over $3,000?
5/15/2024
Ryan E. VERIFIED CUSTOMER
I was very happy with the service I received through Lexus of Akron/Canton through the assistance of Josh Jancha and their tech Tyler. They both kept me updated while my vehicle was worked on along with details pertaining to the issues it was having. Thank you and I look forward to my next experience with this team!
5/15/2024
William L. VERIFIED CUSTOMER
Very pleased with the service and speedy completion.
5/14/2024
Katherine G. VERIFIED CUSTOMER
Josh is an excellent service advisor. He and the did what they needed to service my vehicle over and beyond.
5/14/2024
David L. VERIFIED CUSTOMER
The service manager John greeted me. Very friendly, very courteous the service writer Nick was superb. Great people. Great experience all around.
5/14/2024
Carol B. VERIFIED CUSTOMER
Service advisor was not consistent with the information concerning the repair. Gave me three different prices.