Nikolas has been exceptional for both of my service visits. There was another gentleman who was exceptionally welcoming when I first got there. I diff do not get his name. A tall, friendly, African American gentleman.
6/12/2024
Cathy J. VERIFIED CUSTOMER
Kind and attentive
6/12/2024
Jay P. VERIFIED CUSTOMER
Chris did a nice job. I waited for my car being serviced, and he was helpful, and prompt. I got in & out quickly & efficiently, which is what any customer wants.
6/12/2024
Michael M. VERIFIED CUSTOMER
Good job
6/11/2024
Kathleen T. VERIFIED CUSTOMER
Smooth easy process today. Thanks!!
6/11/2024
Kathleen S. VERIFIED CUSTOMER
Great Service
Josh treated me wonderful
Thank you
6/11/2024
Annette D. VERIFIED CUSTOMER
Great service
Not interested in trading
6/11/2024
Nancy H. VERIFIED CUSTOMER
Appreciate the quick & courteous service
6/11/2024
Deborah F. VERIFIED CUSTOMER
Still waiting for key fab, any update?
6/11/2024
Melinda O. VERIFIED CUSTOMER
Called Friday afternoon to see when my car would be returned, (had valet service) and was told I’d get a call back. No call back. Called Lexus Nonday morning to check car return and car was returned. I had told Yerrick about the black marks on my drivers side door since my car was there 2 weeks ago. He said he would address this. Black marks remain! No mention of this on paperwork when car returned.
6/11/2024
Patti O. VERIFIED CUSTOMER
I always receive exceptional service, all questions answered. No other dealership I have used has provided such service. Thank you!
6/11/2024
James C. VERIFIED CUSTOMER
What can I say, Nik came in on his day off to make sure everything got handled!! Where does that happen!!
6/11/2024
Linda H. VERIFIED CUSTOMER
A freak road hazard punctured a real tire of my 2024 RX 350h. I called this morning and Service got me right in. The tire could not be repaired, and a replacement was quickly installed. Happy Lexus driver!
6/10/2024
Otelia S. VERIFIED CUSTOMER
Nikolas didn’t know that I had a maintenance plan.So when I went to pick up my car, my husband asked Josh what type of maintenance plan did I have. Then Josh informed me that there was no charge. Is there a way that the system can flag each vehicle so the service men would know if the customer coming in will or will not have a fee to pay. I was told the cost after my car was checked in. If I hadn’t told my husband the cost I would have paid what Nikolas quoted me. Other than that, the service was great as usual.
6/10/2024
Mary D. VERIFIED CUSTOMER
Excellent service!
6/10/2024
Norman M. VERIFIED CUSTOMER
Josh is a true professional. He got me in and out in no time. Kept me informed every step of the way. Friendly, knowledgeable and kind. He did a great job.
6/10/2024
Eric H. VERIFIED CUSTOMER
Josh was amazing, he deserves a raise!!
6/9/2024
Michelle L. VERIFIED CUSTOMER
Thank you!
6/8/2024
Joann T. VERIFIED CUSTOMER
Love the pick up
6/8/2024
Trust (. VERIFIED CUSTOMER
When I dropped off the vehicle I asked if they could wash it and sweep it out which of course was told yes. The touch up guy didn't come in for 2 days to give me an estimate so I ended up not having anything done and picked up my car. So that was kind of disappointing I also was told by my sales person that I would have the pleasure of having someone coming pick up my car drop me off a loner that was not offered, I ended up bringing it myself and then picking it back up myself I did get a loner car during that time. Update: Hi Trust. Don't worry, I'll let you know when your car is all ready to come home. Zerryck Rodgers was very nice and helpful but if course it was out of his hands that the touch up guy didn't come in.