I've taken my Toyota here for service, since purchasing it in 2021. The service person, Enrique, was polite and professional but the young lady who initially greeted me to ask for my information was not polite in the least. She seemed annoyed that she had to collect my information. This is the first time I've felt unwelcome at Right Toyota. If this happens again in the future, I may have to consider taking my car to another dealership, one that is closer to my home. I've always valued the professional personnel there but today was not the same.
2/3/2026
Jessica T. VERIFIED CUSTOMER
As soon as I pulled up to the service area, the process was simple and pleasant. I was greeting by 2 men + David with kindness, eagerness, and professionalism. I'm so happy that I made my purchase through Right Toyota and to continue to get the exact service I got when I bought my car.
2/3/2026
John O. VERIFIED CUSTOMER
This is the worst car customer service experience I've had in my life and it's not close. I've now spent $3,000 on repairs and I am no closer to having my situation resolved. I will be escalating this as far as needed until Toyota makes this right. On top of it all, I was told that I did something to the vehicle in the 13 days from the time it was first repaired to the time it broke again. So now I'm being blamed for a Toyota issue. I expect far, far better especially having been a loyal customer for 10 years.
2/3/2026
Mary O. VERIFIED CUSTOMER
Roger Terp has provided excellent service as my service rep. This included when my car needed an emergency service and then the usual continued intermittent maintenance. Thank you Roger.
2/3/2026
Marty S. VERIFIED CUSTOMER
Chris is the best. I always know that he will take good care of me. I love my Highlander!
Marty
2/3/2026
Tessa G. VERIFIED CUSTOMER
Derok was great
2/3/2026
Matthew G. VERIFIED CUSTOMER
Knoced off the Toyota emblem on the passenger rear rim
Other than that, Excellent service as always
2/1/2026
Monali S. VERIFIED CUSTOMER
Thank you for the great service , Jackson! You explained it all and kept us updated along the way! Also thank you for ordering the light for back drivers seat & replacing when it arrives !
We’ll be back and recommend you to our friends and family!
2/1/2026
Barbara E. VERIFIED CUSTOMER
Very helpful in answering my questions about work needed on rav 4
2/1/2026
Monica E. VERIFIED CUSTOMER
Jr. Q was very polite and professional
2/1/2026
Axian (. VERIFIED CUSTOMER
Enrique was professional and tried to fix the communication problem I am having with my car/phone, but he wasn’t able to.
He suggested I have the last recall performed on my interior screen, but I didn’t have the extra two hours available.
The rest of the scheduled service went fine.
2/1/2026
Scott S. VERIFIED CUSTOMER
Roger makes the difference.
2/1/2026
Trevor B. VERIFIED CUSTOMER
I came in for an oil change and it was noted. I should have a fuel flush. I agreed to it on the basis that it would take about an hour. My car was in the shop for an additional two hours, and I was at the dealership for over three hours I had to cancel another appointment at $100 cost to me and the discounts I received on the bill wasn’t near the hundred dollar discount that I needed to stay home totally dissatisfied customer
2/1/2026
Gay S. VERIFIED CUSTOMER
You NEED to update the waiting room furniture!!! It’s very uncomfortable, outdated and in very poor condition.!!! I’m very surprised this hasn’t been updated in the 21 years I’ve been going to Right Toyota!!!! And add a bigger TV
2/1/2026
Steve W. VERIFIED CUSTOMER
Jackson went above and beyond to satisfy my needs. He even helped me find a replacement part that wasn’t part of my original work order. He deserves high praise!
1/31/2026
John L. VERIFIED CUSTOMER
He was thorough and I had no questions.
1/31/2026
Jackie C. VERIFIED CUSTOMER
Professional and very polite. Answers all my questions if I have any questions.
1/31/2026
Ronda D. VERIFIED CUSTOMER
David was wonderful to work with he was very knowledgeable and efficient. I would be happy to work with him and again.
1/31/2026
Dylan W. VERIFIED CUSTOMER
Banda is the man! Very helpful, guy took care of me immediately and kept me updated on what was going on. Guy deserves a raise, keep it up BANDA!
1/31/2026
Jill S. VERIFIED CUSTOMER
great service as usual. very happy with Chris Browning.