Tried to get me to pay for service that I had quotes for already for over $1000 less than what your service department wanted me to pay. I will never go back to the Toyota service department after my prepaid maintenance is complete.
5/16/2026
Sydney C. VERIFIED CUSTOMER
My car was put in the system as completed so I got a phone call that my car was ready. They were unable to find my keys and eventually realized the car is still being worked on so I was told an additional 20-30 minutes. It had already been 2 hours. So I continue to wait another 45 minutes and go back to check in to see if my car is ready since It had been awhile. I go check and one of the staff members goes into the maintenance area and does not see my car being worked so he checks the stand for all the keys and see it hanging there indicating it was ready for pickup. The staff and I were basically completely unaware for how long the car had been finished and parked waiting for pick up as they didn’t notify the staff for them to notify me it was fully done due to the mistake earlier of it being put in the system as finished.
5/16/2026
Gary C. VERIFIED CUSTOMER
The service video sent to me was not my car. And when they brought my car up to me it was the wrong car and I had to wait an additional 10 minutes until they found my car.
5/16/2026
Traci L. VERIFIED CUSTOMER
David was wonderful and you have an impressive service operation!
5/16/2026
Michael D. VERIFIED CUSTOMER
Rodger has always been extremely professional and helpful
5/16/2026
Mark K. VERIFIED CUSTOMER
Service was terrible I can’t believe how bad it was.
5/16/2026
James P. VERIFIED CUSTOMER
Jackson is polite, professional, competent and friendly. I enjoyed speaking with him and I give him 10 out of 10.
5/15/2026
Lynette H. VERIFIED CUSTOMER
Tim Paffumi is the reason I continue to have my service work done at Right Toyota. He is ethical fair and knowledgeable.
5/15/2026
Kevin K. VERIFIED CUSTOMER
Chris B is the best. Explains everything well and very accommodating!
5/15/2026
Mari T. VERIFIED CUSTOMER
Truc did a great job and was very thorough, honest and thoughtful, and not pushy
5/15/2026
Elie G. VERIFIED CUSTOMER
David was awesome! He was super helpful. Very knowledgeable helped me get something covered under warranty that I didn’t have the money to fix. He also helped me with the rental car. There’s not enough nice things I can say about David.
5/15/2026
Kristin L. VERIFIED CUSTOMER
I just bought my Grand Highlander 3 weeks ago.
When I got a piece of metal in a tire and needed a new tire the customer service was not good.
1. I called to make an appointment and the woman at the call center scheduled me an appointment in CA when I live in AZ so when I showed up they didn’t have me on the schedule.
2. When they found the metal in my tire and said it couldn’t be fixed they didn’t have my tire (which is a standard tire) in stock necessitating a second trip back to the dealership service center.
3. I was told the dealership service center does not provide loaner cars even when it is their fault they don’t keep standard tires in inventory, and that I would have to RENT A CAR. When I pushed back they comped a rental car for 1 day.
4. The mechanics who put my new tire on left black grease all over my brand new rim, so now I have 3 clean new looking rims, and 1 filthy one. Seriously?
It just didn’t have to be this hard. I’ve owned Hondas the last 20 years, I never had to come back because they didn’t have a tire, if they needed my car overnight they always gave me a free loaner car. And they never left my car filthy.
If every Toyota dealership treats people this poorly I’m going back to Honda.
5/15/2026
Murray H. VERIFIED CUSTOMER
I really appreciated the professionalism from Orlando and staff.
Thank you !
Murray
5/15/2026
Wayne H. VERIFIED CUSTOMER
David did an exceptional job of checking me in and keeping me updated on progress. Even loaned me an IPhone charging cord when I was about out of battery due to recall/maintenance taking 5-1/2 hours to complete service.
Very disappointed in Dealer rental staff not allowing my service dog in a rental I had arranged. Mandated a $150 cleaning charge. She isHypoallergenic breed and I even offered to keep her in a zippered backpack for the entire rental. That fact alone could sway my next dealer purchase decision. I have a Toyota dealer closer to my home.
5/15/2026
Robert L. VERIFIED CUSTOMER
Cody Swain did a wonderful job with the intake to the delivery of our car. The valet delivery service is also wonderful.
5/15/2026
Maryann K. VERIFIED CUSTOMER
Lucas was great to work with. I look forward to have him be my service manager for our Highlander.
5/15/2026
Robert R. VERIFIED CUSTOMER
David Banda provided excellent customer service
Thank you
Robert R
5/15/2026
Jason M. VERIFIED CUSTOMER
Overall, I was satisfied. However, I was told 3 hours for the service and it was closer to 4.5 hours. The text I received with a summary of the service didn’t have much information. I used to receive a checklist with details of the services performed. David was fine and explained everything, the service just took longer than expected. Thanks.
5/15/2026
Griffton H. VERIFIED CUSTOMER
Excellent service! Would recommend right Toyota and Tim every time
5/15/2026
Arthur H. VERIFIED CUSTOMER
Jr quesomy is a true professional and an asset to Right Toyota