I had asked for an oil change which I had recieved. I had also left the car for 2 hours there and I had also asked for an inspection which I was told I would get of other mechanical issues i had once I left the car lot when I had bought it in may. The shocks were blown, the alignment was off and steering wheel is shakey and also the brakes are bad. Which I believe were not fixed when car was traded in by previous owner. But I had asked for inspection and never recieved paper work of what was wrong. Was told they would fix the under garment plastic piece in front of vehicle under engine bay. Its all loose down there and the plastic is flapping, but that was never fixed like I had been told it would be.
8/28/2025
Sarah T. VERIFIED CUSTOMER
Cody was great. The only complaint is the wait time. I was told an hour and a half. Ended up being 3 hours.
8/28/2025
Ashley M. VERIFIED CUSTOMER
Evanlee was wonderful! He communicated frequently, and made me feel at ease with all of the work that was being done.
8/28/2025
Donnelle L. VERIFIED CUSTOMER
We are so happy with the way Cody communicated with us regarding the air-conditioning problem we had with the Avalon. He worked hard to get us the best price. He was patient while we decided what we wanted to do. We trust Cody and will definitely call him if we have any further concerns with our Toyota. Cody is the best!!
8/28/2025
Brenda L. VERIFIED CUSTOMER
Completamente insatisfecha, en julio que lleve mi tundra me le hicieron un raspon en la manija de la puerta del conductor y que casualmente no tienen record que la haya llevado con ustedes, tengo textos cuando me confirmaron la cita y de el servicio que necesitaba la tundra, y que casualmente se equivocaron al hacer el estimado y que no era para mi troca.
8/28/2025
Diane T. VERIFIED CUSTOMER
Tim got me in on time, accurately described how long the work would take and got me on my way, right on time!
8/28/2025
Richard L. VERIFIED CUSTOMER
Thank you for the awesome service!
8/28/2025
Abigail A. VERIFIED CUSTOMER
Very helpful! he had answered all of my questions that needed questioning!
8/27/2025
Juan R. VERIFIED CUSTOMER
Very good
8/27/2025
Melissa R. VERIFIED CUSTOMER
Please fix Evanlee's contact number. He was able to send me a text, but I wasn't able to call him on it. I had texted him and waited for a response that never came. Then I contacted the service department and had to wait for him to have time to return my call. I was waiting for longer than I had expected and had to rearrange/cancel some things in my day because of the lack of communication. Evenlee was very knowledgeable and apologetic for the line not working properly. Overall, I am glad to have my car worked on there, but the experience was less than par.
8/27/2025
Joe L. VERIFIED CUSTOMER
Tundra was returned w mud splash on driver side arm rest and window switches seemed to been parked under a roof leak w the windows down. Miles per gallon was not reset read was 586 miles per full tank. It has always been @ 420-425 serviceman Tim advised that was correct. I beg to differ he just shrugged. Tundra had a full tank and reading was 586 miles @ the time of service. I also bought items at part department and I requested a military discount n he said yes. Upon getting home n reading the receipt no military discount.
8/27/2025
Dennis J. VERIFIED CUSTOMER
Billy was able to go into maintenance system and register our new Venza. System had our previous 2013 Venza scheduled for service.
8/27/2025
Russell R. VERIFIED CUSTOMER
Eduardo was great. I was in two weeks ago to get an oil change and tire rotation, as well as as a multi point check. I let them know as because we were going on a road trip. Last week my brakes started making a noise and two days ago my battery had difficulty turning over to start the car. I brought the car in today. They told me I needed pads all the way around as well as new rotors and a new battery. I was not made aware of this just last week for my multipoint check. I spent six hours there waiting for my car to get serviced. I had to burn another vacation day at work. It tells me nothing was done to check out the rest of my vehicle as I requested in my previous visit. Very disappointing. That said Eduardo did the best he could help me today.
8/27/2025
Robert L. VERIFIED CUSTOMER
Cody was very professional and provided my requested service.
8/27/2025
Prudence L. VERIFIED CUSTOMER
I waited 15 minutes to be waited on this morning by TJ and 20 minutes to be waited on when I came to pick up the car. If the appointment time is not convenient for the service technician, then why schedule me at that that time? My husband was waiting for me after I dropped the car and it seemed very disrespectful to keep us both waiting. Perhaps punctuality is not valued. It is a value in my work and I expect others to value it albeit foolishly.
8/27/2025
Nicole H. VERIFIED CUSTOMER
Tony is great! Been going to him for years.
8/27/2025
Terresa M. VERIFIED CUSTOMER
Thx u!! Everyone at Bell Road Toyota is awesome!! U guys rock!! Especially Cody K. And his team!!
8/27/2025
Debbie C. VERIFIED CUSTOMER
Tony is a pleasure to work with.
8/27/2025
Myra W. VERIFIED CUSTOMER
Service is always outstanding with Tony
8/27/2025
Pamela T. VERIFIED CUSTOMER
Service was good but waiting time to receive service was much too long 4hrs for oil change and cabin filter replacement should never take that long. Maybe your scheduler needs to be reviewed. Seems there are too many vehicles scheduled at the same time slot. Or too few techs available for the workload.