We are a loyal Bell Road Toyota family and the most unorganized reason is the relationship we have with the Service Dept & especially, Billy Sparks! Billy always has our best interests at heart, he is fair & honest & so accommodating. He makes us feel like one of the family at Bell Road. See always plan our appts ahead, just so we can see Billy. Thanks Billy, you're the best!
4/17/2026
Carol H. VERIFIED CUSTOMER
None
4/17/2026
Monica A. VERIFIED CUSTOMER
Excelente and professional
4/17/2026
Lauren Q. VERIFIED CUSTOMER
So starting off I had an appointment and was immediately told I would have to leave my vehicle overnight for something that a tech should have looked at that day. Is that not the reason for an appointment? I was then told the service writer has never heard of this issue before (the speedometer reads 4mph faster than it should, verified by GPS), I am looking to have the tire size set correctly to fix this. The next day when I returned to get my vehicle, I was informed that no repair had been done, after leaving my vehicle overnight. I was then informed that if the speedometer reads within 5mph, thats acceptable. I have never had a vehicle read more than 1mph + or - of GPS. But 4 is acceptable to toyota? I was also told that the reason it needed to be left overnight was due to techs working on other vehicles, again what is the point of an appointment then? By the way, calibration for tire size is a VERY common thing. Also as the vehicle is reading a higher speed, it is also racking up miles faster than it truly is, and since your warranty is based on milage, this makes it FRAUD. This is my first toyota and my first time dealing with a toyota service department, it neither instills confidence or trust in the brand.
4/16/2026
Michael S. VERIFIED CUSTOMER
Tim always takes care of me when i'm due for service. Always gets me in fast when i call him.i'm happy with the service i get.
4/16/2026
Luann J. VERIFIED CUSTOMER
We love working with Tony.
4/16/2026
Keith P. VERIFIED CUSTOMER
Great job
4/16/2026
Wendy W. VERIFIED CUSTOMER
Great job!
4/15/2026
Sathya P. VERIFIED CUSTOMER
Very good service and hospitality
4/15/2026
Jerebear H. VERIFIED CUSTOMER
I had made an appointment with Bell road Toyota, and do to unseen circumstances I miss my appointment. I call to reschedule and they told me to still bring it in. I got there at 2:30 and they still managed to get it done in two hours, and right before they close I was really impresse with there managing of my Suv and its running great.
4/15/2026
Andrew W. VERIFIED CUSTOMER
I was satisfied with the service overall, but I did experience an issue with communication. I waited in the waiting room for over two hours, only to find out by going to the service desk myself that my vehicle had already been ready for pickup. Improving communication with customers when their vehicle is ready would make the experience much better.
4/15/2026
Emmanuel B. VERIFIED CUSTOMER
Alan was great he gave me options that matched my budget and was very helpful. On my next service visit Alan will be my go to service advisor!
4/15/2026
Treyvi B. VERIFIED CUSTOMER
I waited 5 hours for an oil change which was something I was completely not planning for. I had to miss school and a whole day of work.
4/15/2026
Rhonda I. VERIFIED CUSTOMER
Excellent customer service from Anthony, friendly, polite, answered all my questions, you have an excellent worker , he cares about his job, and the customer ???? hope you take good care of Anthony. I think he'll go far, at bell rd toyota
4/15/2026
Rob H. VERIFIED CUSTOMER
I believe that I was told the truth about needed repairs. I appreciate that peace of mind!!
4/15/2026
James A. VERIFIED CUSTOMER
I am satisfied with all the staff but wait times are becoming ridiculously long????
4/14/2026
Traci B. VERIFIED CUSTOMER
A 1 hour appointment turned into 3.
4/14/2026
Hannah M. VERIFIED CUSTOMER
Diego was great
4/14/2026
Zack M. VERIFIED CUSTOMER
Alan was great,best customer service I've had in a long time,I will continue to get all my vehicles serviced at Bell road Toyota