Kelli was not friendly, informative, or communicative. She did nothing but stress me out more when she said I was gonna have to pay $170 just for diagnostic. Even though I already knew what was going on because I got the code prior to coming in.
After my oil change, my engine light went off and hasn’t returned. There is still a possibility it will, but I’m confident that my Cadillac converter and O2 sensors are fine for now. That the engine light simply came on because I was 2,000 past an oil change and most likely had dirty oil.
She didn’t walk me to my car, didn’t talk to me about any of it good enough to understand. Actually, I had told her to just not because of the vibe I was getting off her. Thankgod I have ChatGPT because that’s the only reason I know anything about what’s going on. She should not be in customer service.
So no, I was not satisfied with Kelli & I won’t be back to this dealership ever again because this isn’t the first time I have felt like your service department was trying to screw me over by simply not commutating effectively.
12/12/2025
Jennifer M. VERIFIED CUSTOMER
Declan always makes sure everything is done and my questions are answered. He is my preferred service person to deal with when I take my car into Lee Hyundai.
12/12/2025
Shemar T. VERIFIED CUSTOMER
Joel makes sure I’m taken care of to the fullest extent.
12/12/2025
Ellen Diaz-Oneill. VERIFIED CUSTOMER
Thanks
12/11/2025
Jesus V. VERIFIED CUSTOMER
My vehicle was not fixed. Waiting on parts
12/11/2025
Armia M. VERIFIED CUSTOMER
Thank you so much
12/11/2025
Tariq J. VERIFIED CUSTOMER
Very nice and he took the time to answer my questions
12/11/2025
Joyce C. VERIFIED CUSTOMER
Kellie was very patient with me. I went in worried and left completely satisfied.
12/11/2025
Darline D. VERIFIED CUSTOMER
Tilita is always great. Anytime I’m in the service department whether Tilita has 4 guest or it’s just me she always takes the time to provide excellent guest service to me, as well as recommend the most important things needed to keep our cars running. Tilita is the secret star in this service department.
12/11/2025
Crystal T. VERIFIED CUSTOMER
Outstanding customer service!
12/11/2025
Joyce M. VERIFIED CUSTOMER
I was MORE than satisfied with my recent service experience with Talita Tate. In fact, Talita Tate, in my opinion represents the epitome of professionalism! She is knowledgeable and ensures that I am well informed regarding the status of my vehicle during service visits. She also does an excellent job of providing me with updates pertaining to recommended services that are upcoming. This excellent line of communication allows me to plan ahead for scheduling needed services to ensure the proper maintenance of my vehicle. I am extremely satisfied and appreciative of the service I receive at Lee Hyundai and from my Service Advisor, Talita Tate. It is the best service I have received anywhere as a car owner!
12/8/2025
Damarcus P. VERIFIED CUSTOMER
Staff was good. My only issue was the amount of time it took. I was on limited time. I brought it in for regular service,oil change, tire ceck, etc. When checking in I was reminded of the recall. I was told they needed to order parts for it. I informed the staff I would call back to schedule for the recall. I had an 1115 appt. I waited a bit then went to get food. I checked in around 1300. I was informed they had the recall parts and was working on it and the oil change was completed. He said it wouldn't be long. About 1500 I was informed it was ready. I planned on doing the recall at a later date due to my schedule on that day (it incovienced me). I should have been asked if I was able to stay and completing the recall at this time. As well as I had items in my car that were just tossed to the back so they could fix the seat belts. Since I had items in the back they weren't able to get to the third seat. So I still have to come back to have those two seat belts repaired. We have always had good service so just wanted this brought to your attention.
12/7/2025
Berrae M. VERIFIED CUSTOMER
Excellant
12/7/2025
Autumn B. VERIFIED CUSTOMER
Declan was excellent! Would love to have him every time I come in!
12/7/2025
Sherria M. VERIFIED CUSTOMER
Kellie is a wonderful soul. She is that one that I know whom truly goes above and beyond for all customers. Love you and continue to be the wonderful soul that you are.
12/6/2025
Thelma M. VERIFIED CUSTOMER
Thank you! Declan provided outstanding service and made the entire process easy and stress-free. I was very satisfied with the experience and will gladly fill out the survey when I receive it.
12/6/2025
Reginald L. VERIFIED CUSTOMER
Kellie is always personable and professional.
12/6/2025
Lester L. VERIFIED CUSTOMER
I was very pleased with the results, and even more pleased that they washed my Santa Cruz ????????