I was MORE than satisfied with my recent service experience with Talita Tate. In fact, Talita Tate, in my opinion represents the epitome of professionalism! She is knowledgeable and ensures that I am well informed regarding the status of my vehicle during service visits. She also does an excellent job of providing me with updates pertaining to recommended services that are upcoming. This excellent line of communication allows me to plan ahead for scheduling needed services to ensure the proper maintenance of my vehicle. I am extremely satisfied and appreciative of the service I receive at Lee Hyundai and from my Service Advisor, Talita Tate. It is the best service I have received anywhere as a car owner!
12/8/2025
Damarcus P. VERIFIED CUSTOMER
Staff was good. My only issue was the amount of time it took. I was on limited time. I brought it in for regular service,oil change, tire ceck, etc. When checking in I was reminded of the recall. I was told they needed to order parts for it. I informed the staff I would call back to schedule for the recall. I had an 1115 appt. I waited a bit then went to get food. I checked in around 1300. I was informed they had the recall parts and was working on it and the oil change was completed. He said it wouldn't be long. About 1500 I was informed it was ready. I planned on doing the recall at a later date due to my schedule on that day (it incovienced me). I should have been asked if I was able to stay and completing the recall at this time. As well as I had items in my car that were just tossed to the back so they could fix the seat belts. Since I had items in the back they weren't able to get to the third seat. So I still have to come back to have those two seat belts repaired. We have always had good service so just wanted this brought to your attention.
12/7/2025
Berrae M. VERIFIED CUSTOMER
Excellant
12/7/2025
Autumn B. VERIFIED CUSTOMER
Declan was excellent! Would love to have him every time I come in!
12/7/2025
Sherria M. VERIFIED CUSTOMER
Kellie is a wonderful soul. She is that one that I know whom truly goes above and beyond for all customers. Love you and continue to be the wonderful soul that you are.
12/6/2025
Thelma M. VERIFIED CUSTOMER
Thank you! Declan provided outstanding service and made the entire process easy and stress-free. I was very satisfied with the experience and will gladly fill out the survey when I receive it.
12/6/2025
Reginald L. VERIFIED CUSTOMER
Kellie is always personable and professional.
12/6/2025
Lester L. VERIFIED CUSTOMER
I was very pleased with the results, and even more pleased that they washed my Santa Cruz ????????
12/6/2025
Cathy P. VERIFIED CUSTOMER
Service shown and given was amazing
12/6/2025
Cynthia B. VERIFIED CUSTOMER
Joel Hamer was so polite and friendly, he kept me informed about my car and at what stage they were at servicing it. He apologized for the wait, they were busy. Thankyou Joel
12/6/2025
Kimberly B. VERIFIED CUSTOMER
Gary provided excellent customer service and he took care of all of my questions. I was very content and happy with my visit.
12/6/2025
Denzil H. VERIFIED CUSTOMER
Great customer service and technical support
12/6/2025
Patricia R. VERIFIED CUSTOMER
Ms Tate was friendly and professional in all areas. Enjoyed my inaction.
12/6/2025
Amanda A. VERIFIED CUSTOMER
Kellie is wonderful to work with. She kept me as appraised as she could, is very personable and enjoyable to be around.
12/6/2025
Ellen W. VERIFIED CUSTOMER
230 pm appmt, completed 5:50 pm…longest wait anywhere ever. Staff did not advise of lengthy wait or provide updates as we would have surely left. Service request was for basic oil change and tire rotation. While husband and I waited in cold, full lobby, he called Southern Pines Service to discover same service $35 less, so paid $10 more even with $25 mailed coupon; and questioned higher charges. During checkout, congenial staff’s response to long delay was use of a new scheduling process.
12/6/2025
Charles H. VERIFIED CUSTOMER
Mr. Callahan was great, he keep me informed about the status of my vehicle while it was being serviced. He is a outstanding service rep ????
11/26/2025
Tiera B. VERIFIED CUSTOMER
Declan was knowledgeable, efficient and patient.
11/26/2025
Maryalyce M. VERIFIED CUSTOMER
Not at this time
11/26/2025
Ronald H. VERIFIED CUSTOMER
Overall satisfied, however, the complimentary wash appeared not to have been done ad requested.