The service writer should not be in contact with customers. He has a vet money only concern instead of a customer satisfaction goal. I was service manager at sears for years and customer satisfaction was our
Primary goal, you send out these surveys and I hope you take the time to read it. You should know that this man had the nerve to tell me that they meaning Hyundai did not have to work on my vehicle that I could take it elsewhere if I desired. I bought it there!!
5/7/2025
William J. VERIFIED CUSTOMER
Aaron did a great job handling my repair. He was courteous and professional in all communications with me.
5/6/2025
Patricia B. VERIFIED CUSTOMER
Troy was extremely thorough and helpful. My experience was a very positive one.
5/3/2025
Mary W. VERIFIED CUSTOMER
There was a small issue after we left, but I brought the car right back and the minor issue was taken care of right away. It was just leaves that had gotten caught up when they replaced air filter. Creating a noise when AC was turned on. Everyone was polite and professional. Also, disappointed that I may have to wait for quite some time before the rear view recall part will come in. But, all my questions were answered. Thanks.
5/1/2025
Pamela S. VERIFIED CUSTOMER
Was in and out in ample time and I appreciate that. Job well done! Thanks
4/30/2025
Susan M. VERIFIED CUSTOMER
Aaron was very courteous and thorough and helpful! My experience with the Mack Grubbs dealership has always been very positive.
4/30/2025
Kelly T. VERIFIED CUSTOMER
Had a great experience!
Troy is the best!
4/26/2025
Amonia T. VERIFIED CUSTOMER
Service was timely and pleasant. Enjoyed the visit
4/26/2025
Alan S. VERIFIED CUSTOMER
Aaron was through and professional with his time with me.
4/26/2025
June C. VERIFIED CUSTOMER
Great guys!
4/25/2025
Mario W. VERIFIED CUSTOMER
Awesome service. Very courteous and knowledgeable!
4/24/2025
Lasun D. VERIFIED CUSTOMER
Awesome Service Technician Tim is the Best
4/24/2025
Darlene B. VERIFIED CUSTOMER
He was awesome!!!
4/24/2025
Andrea B. VERIFIED CUSTOMER
Friendly and great service! Would certainly recommend!
4/24/2025
Donald D. VERIFIED CUSTOMER
THANK YOU FOR YOUR OUT STANDING SERVICE
4/24/2025
Robert C. VERIFIED CUSTOMER
Exceeded expectations.
4/24/2025
Clifton W. VERIFIED CUSTOMER
Thank you for a job well done.
I was very pleased with the service!
4/22/2025
David W. VERIFIED CUSTOMER
Thanks
4/19/2025
Sharon R. VERIFIED CUSTOMER
The shop fellas were so nice, can’t say enough positive things about them. They’re keepers.
4/18/2025
Zachary J. VERIFIED CUSTOMER
I observed that Aaron provided excellent service to every customer. He was a joy to work with!