Troy was very cordial and helpful. He answered all my questions and was very patient and polite.
7/22/2025
Paddy G. VERIFIED CUSTOMER
Quick and easy thanks guys.
7/19/2025
Andrew P. VERIFIED CUSTOMER
My car was clean after auto oil change, interior was undisturbed, and there was no oil or grease in my car. A lot places you go the employees leave greasy hand prints all over the steering wheel. I spend a lot of in my car like a home away from and it being clean when I got in it was superb.
Scheduling was a breeze. The team at Hyundai Grubbs really makes you feel at home, in years past Hyundai has always carried there warranty promises out amid product problems. I love my little Elantra, it’s been a joy to drive and explore places with. Top notch care for my top notch car is needed because I drive along ways everyday.
7/19/2025
Lori M. VERIFIED CUSTOMER
The steering wheel melted before the bumper to bumper Waranty expired. Hyundai replaced the steering wheel BEFORE the Waranty expired. Within a day of it being in your shop for the new steering wheel (BEFORE 60K mile warranty expired), the A/C unit stopped working and the sunroof didn’t work like it did prior to being in your shop. We tried calling so many times to report issue but no one answers the phones in service. So, my son stopped and brought it in as soon as he could get time off from work. Although the A/C came back on, now we are being told that the car needs over 4K of repair/replacement parts for issues that clearly were a result of someone NOT making all the connections properly under the dashboard while installing the new the steering wheel or simply not knowing what they were doing. Never had a problem before it was in your shop. When vehicle was brought back in I received a crazy estimate for repairs that should have been resolved prior to it leaving your shop while it was still under warranty. Extremely disappointed in this service. Service department has always taken care of us before but this is ridiculous.
7/18/2025
Willa F. VERIFIED CUSTOMER
Aaron Lawrimore was very polite & professional. It was as though we already knew each other yet we had just met. It was pleasant experience for me.
7/16/2025
Cynthia B. VERIFIED CUSTOMER
Friendly and efficient service.
7/15/2025
Paul S. VERIFIED CUSTOMER
The oil was supposed to be full synthetic, and it was not full synthetic oil and our computer was set to guest instead of where it should’ve been and we had to go to all the trouble to reset it back and we should not have had to do that
7/15/2025
Johnny B. VERIFIED CUSTOMER
Fast service, I wasn't there very long.
Thanks
7/12/2025
Eugene C. VERIFIED CUSTOMER
Excellent service
7/12/2025
David J. VERIFIED CUSTOMER
Your 3% service charge on credit card purchases is ****. It’s called “the cost of doing business”. I’d expect that from a mom and pop shop, but not Hyundai. It also took an entire week for a seat position switch to arrive. Entirely too long. My service writer, I forget his name, but it started with a T. He’s a real piece of work. When I inquired about why my switch didn’t arrive on Monday as I was told it would, he proceeded to tell me that he didn’t work for FedEx and he had not control over it.
7/11/2025
Denton P. VERIFIED CUSTOMER
Communication from the service may could be improved regarding what time the service department closed. I took a Lyft ride to pick up my car and got there at 535. The service department was closed and my car was locked with no key available. Thankfully the front workers were still there. They were unsure but did help me resolve getting my keys. Otherwise, everything was excellent. Thank you.
7/11/2025
Cynthia S. VERIFIED CUSTOMER
Was satisfied with it. Hit the wrong button. It would have been nice to have had a rental car
7/11/2025
Margee W. VERIFIED CUSTOMER
Excellent
7/10/2025
Jacquelyn G. VERIFIED CUSTOMER
He is prepared with paperwork and has a positive attitude.
7/10/2025
Pamela S. VERIFIED CUSTOMER
Very efficient and explain issue thoroughly.
7/9/2025
Melissa P. VERIFIED CUSTOMER
Thanks for the quick service!
7/9/2025
Tanya M. VERIFIED CUSTOMER
I always am very pleased with service and expertise I receive from Mack Grubbs Hyundai. Thank you!!
7/9/2025
Beverly S. VERIFIED CUSTOMER
Troy Mickey provided excellent and timely service.
7/8/2025
Richard G. VERIFIED CUSTOMER
I have already completed the survey.
7/7/2025
Minnie S. VERIFIED CUSTOMER
Our rating was not a reflection on Aron. A part of our experience we did not understand.