I picked up my car, and it drives significantly better than when I left it. However, they had my car for a month and a half without any communication. I had to find information about my CPO warranty after they informed me it was expired. I even sought assistance from a different Kia dealership to obtain warranty details. It appears that they are understaffed and need to improve their customer service.
4/25/2026
Bretlee B. VERIFIED CUSTOMER
She was friendly and professional. Remembered me immediately.
4/25/2026
Aaron A. VERIFIED CUSTOMER
Absolutely satisfied! Abby was a HUGE help with my vehicle and took a weight off my shoulders
4/25/2026
Angrez S. VERIFIED CUSTOMER
10
4/25/2026
Laura Michelle. VERIFIED CUSTOMER
Thank you Abby for all of your help with my Sportage. Abby went above & beyond to ensure I was taken care of. Thank you to Rio as well as he heard her out & helped make it happen for me. I already had a lot on my plate & just adding any car issues was just not making things easier for me. KIA is lucky to have you both as part of their team.
4/24/2026
Kaitlyn B. VERIFIED CUSTOMER
Great customer service
4/24/2026
Nancy M. VERIFIED CUSTOMER
Abby was great.The tech found that I needed 2axels instead of 1. I do not have the funds to get it fixed. Besides 2021 is not that old to be having my. Axels go out. I spent over$1200 getting my tires and brakes. And then another estimate for over $2300.
I just can't afford it.Abby was super. She gave lots of info,and got my car to me quickly.
4/24/2026
Carabajal O. VERIFIED CUSTOMER
He pleasantly greeted me as I was gathering my belongings. He was very polite and professional. Didn’t rush me through the process and talked directly to me. (Eye contact)
He showed professionalism and I would ask for him again if I needed to take my car back again.
Yoy are blessed to have him on your team.
4/24/2026
Jessie R. VERIFIED CUSTOMER
Staff was friendly and helpful.
4/24/2026
Rachel J. VERIFIED CUSTOMER
Abby was GREAT! saw to ALL of my needs, provided me a beautiful loaner to get around, and was utterly professional and helpful. Thank you! Kia owner for life!
4/24/2026
Malan J. VERIFIED CUSTOMER
Abby offers great customer service... Thanks yo Abby for your help with my Kia.
4/24/2026
Michelle G. VERIFIED CUSTOMER
The service was fast and I was offered a ride, which was greatly appreciated . Thank you for respecting my time, I like that it’s never really a chore to go get my car serviced here.
4/23/2026
Beau W. VERIFIED CUSTOMER
Abby was very helpful, she provided great customer service and made me feel heard and understood. Only saying I’m not satisfied because the issue has not yet been identified and fixed.
4/23/2026
Alyssia E. VERIFIED CUSTOMER
10/10 service! Very clear, friendly, and helpful!
4/23/2026
Kn Minions,. VERIFIED CUSTOMER
She was extremely helpful and so nice. Made my experience way better and made sure she kept me informed!
4/23/2026
Lisa R. VERIFIED CUSTOMER
Eric was very professional. He delivered the pricing to me in a timely manner allowing me to make the same day decision to have the work at Kia. He was welcoming and greeted me when I arrived for the appointment and over delivered by working with the service team address the vehicle needs and get me back to work sooner than expected. Eric and the team delivered! This is our third Kia and won’t be our last. Thank you!
4/23/2026
Sam F. VERIFIED CUSTOMER
Very respectful and courteous. Explained my service needed on my vehicle and gave me the opportunity to understand and ask any additional questions. He did follow up with me at completion of my servicing. He was very thorough.
4/23/2026
Mark B. VERIFIED CUSTOMER
Excellent Customer Service
4/23/2026
David G. VERIFIED CUSTOMER
Eric was very professional and knowledgeable. Great communication and great experience!
4/23/2026
Mohammed E. VERIFIED CUSTOMER
I got a ride from and to the shop; Done in timely fashion; All work completed.