Was a little surprised when my vehicle was done I got a text message in the waiting room. I had to check over my paperwork on how my vehicle checked out instead of a mechanic explaining to me how everything went.
6/5/2025
Janice V. VERIFIED CUSTOMER
Appreciate all you help during a difficult time for us.
6/5/2025
Kathleen K. VERIFIED CUSTOMER
Great service.
6/4/2025
Robert T. VERIFIED CUSTOMER
????????
6/4/2025
Lori B. VERIFIED CUSTOMER
As already indicated within my first survey response the people were helpful and doing their jobs respectfully however the process defined for servicing the current needs of the client did not take the customer experience to the level I would have expected given past experiences. This has to do with the brake rotors and the inability to have the brakes evaluated at the time of service or at least the ability to understand if the rotors were Covered under the warranty purchased with the vehicle. Rather than the rotors looking shiny it would have been value added to know if they were indeed warped which is creating the current braking issues. I am not local to Pliver and this creates yet another schedule impact. From what I was told it has to do with the internal process required within Mark Motors.
6/4/2025
Debra F. VERIFIED CUSTOMER
Excellent customer service & great car care!
Well done!
6/3/2025
Joel B. VERIFIED CUSTOMER
They are very professional
6/3/2025
Kathy H. VERIFIED CUSTOMER
Brianna treated us very good. She was very helpful.
6/3/2025
Kim M. VERIFIED CUSTOMER
Everyone there was very helpful and kind
6/3/2025
Mary B. VERIFIED CUSTOMER
Okay, that would be nice
6/3/2025
Kathy K. VERIFIED CUSTOMER
Was not given reason why tire on passenger front side was loosing air. Also 2 items on bill ( gasket and replaceable element) what was reasonfor these items. Regarding the MI. Nothing was put in report about estimated cost for new tire, only had charge for mount and balance tire. Was only informed I would need to purchase a new tire when I had questions regarding issue with suspension and need for another appointment to fix the issue.
6/1/2025
Kayla A. VERIFIED CUSTOMER
John was by far the nicest employee I’ve ever experienced there! Very social and genuine!
6/1/2025
Jeffrey W. VERIFIED CUSTOMER
I like the technology changes that focus on efficiency and time spent for the customers. Pam did a nice job explaining the service with the iPad and signature right there in the service line.
5/31/2025
Douglas H. VERIFIED CUSTOMER
Great job team Toyota!!! ???? Doug9p
5/31/2025
Ken F. VERIFIED CUSTOMER
Staff was very helpful in correcting the problem and making suggestions to avoid it in the future. I also th
5/31/2025
Linda S. VERIFIED CUSTOMER
Brianna was clear, very helpful and kind when she discussed my car problems with me. I feel like this car inspection was much more thorough than earlier ones, which is good. But I do wish earlier inspections could given me more advance warning of developing rust problems. The car had many issues this visit and they felt kind of out of the blue.
5/29/2025
Christina F. VERIFIED CUSTOMER
I was charged with "environmental" fees that I wasn't told about before I agreed to service. As well as them not doing anything except using equipment. That is an unexpected unnecessary charge.
I'm also unimpressed with the mechanics because they couldn't confirm a certain problem on my vehicle.
5/29/2025
Jim D. VERIFIED CUSTOMER
Brianna was very friendly but professional and a pleasure to work with.
5/29/2025
Barbara S. VERIFIED CUSTOMER
I didn’t not know it was going to cost me 204. 00 for a oil change and tire rotation no one asked me if I wanted new filters when I called you and ask for a oil change, they said for 40,000 miles and a tire rotation I was never asked about filters unbelievable. Never again
5/29/2025
James T. VERIFIED CUSTOMER
I have no real complaints but it seemed like several people were a bit crabby today. The video didn’t work on my phone and some phantom charges showed up with the attached bill. Wasn’t changed but had to go get it figured out. No macadamia nut cookies.