Brianna greeted us in the entry to the service garage. She listened patiently while my husband told her what was happening with the hatch on our Highlander Hybrid. She talked to the service technicians and we had another appointment to return for the hatch problem.As always the service personnel are are very thorough.
11/7/2025
Ona W. VERIFIED CUSTOMER
Satisfied with the work but surprised at price c increase.
11/7/2025
Kristine T. VERIFIED CUSTOMER
Excellent service coordinator!
11/7/2025
Jenna L. VERIFIED CUSTOMER
Great personnel service
11/7/2025
Curtis L. VERIFIED CUSTOMER
Breanna had to get rib of the message on my dashboard that said maintenance required. The mechanic should know how, and should clear message. Breanna said he didn't clear it in a page that has several small boxes. Breanna also put my dashboard back to the page I like to keep it on. She was so helpful, however I had to drive all the way back from Plover WI to get this done costing me $. If it happens again I will need to be reimbursed $ for gas and mileage. It's the right thing to do for a repeat customer who has bought 2 brand new Toyotas in the last 10 years.
11/7/2025
Gary M. VERIFIED CUSTOMER
Efficient and courteous in their work. Very professional. Would recommend the Service Department to others.
11/6/2025
Debra O. VERIFIED CUSTOMER
This is 2nd attempt to send feedback. Frustrated that the shop had me reschedule tire repair 2 times. Was told would take 30 min but in the end took 1 1/2 hours.
11/6/2025
Marcia R. VERIFIED CUSTOMER
No problems. Great service.
11/6/2025
Mike Z. VERIFIED CUSTOMER
Job well done
11/6/2025
Cynthia K. VERIFIED CUSTOMER
Great job! Love my Venza.
11/6/2025
Lori L. VERIFIED CUSTOMER
Great service . Great communication.
11/6/2025
Paul B. VERIFIED CUSTOMER
Making an appointment is much more difficult than it should be. I made an appointment several weeks in advance and then was called and told I needed to switch it due to staffing. This has happened several times with past appointments. The lady who called, Betty, is very nice and professional. However, please staff you service area appropriately to avoid this frequent hassle for customers.
11/5/2025
Kevin K. VERIFIED CUSTOMER
Pamela was courteous, knowledgeable and professional… I would certainly recommend her to other Toyota owners and enjoy working with her again in the servicing of my beloved 2024 Prius prime
11/5/2025
William G. VERIFIED CUSTOMER
The customer service representative was very good. However, the wheel on our Toyota Highlander was accidentally damaged on the machine during a simple tire patch repair. I waited for 2.5 hours for the fix and need to return and leave my vehicle for a day to have the wheel refinished. I was thankfully offered a loaner vehicle but still need to make 2 round trips to Plover from Marshfield for drop off and pick up. Is it possible to make one trip to have the damaged wheel replaced with a like new or new wheel of same? Thank you.
11/5/2025
Dale W. VERIFIED CUSTOMER
On time thorough attention to my car
11/5/2025
Ronald M. VERIFIED CUSTOMER
Service was completed very quickly and I was very satisfied with the service advisors knowledge, very organized, and courteous. Thanks!
11/5/2025
Jean Z. VERIFIED CUSTOMER
Brandon was very accommodating scheduling appts to help me with my tire replacements. Very pleasant to deal with.