Lack of coordinating among members of the company. I had to wait outside the door for my car to be brought in for half an hour after multiple reminders.
Lot of high tech things I haven’t seen at other dealers, which is good.
5/8/2025
Michael W. VERIFIED CUSTOMER
1st class!
5/8/2025
William D. VERIFIED CUSTOMER
Fine
5/8/2025
Edward M. VERIFIED CUSTOMER
I was told the service would be two hours and that’s what it was two hours on the number.
5/8/2025
Ronald W. VERIFIED CUSTOMER
Great vist today with great service agent
5/8/2025
Sally R. VERIFIED CUSTOMER
John Nahar is twice as good as any service writer we have ever had! You should double his pay. You don’t want to lose him.
5/8/2025
Kathleen M. VERIFIED CUSTOMER
Yes Sam was great'
5/8/2025
Steven B. VERIFIED CUSTOMER
Carlos is friendly, efficient and very knowledgeable.
5/8/2025
Mark V. VERIFIED CUSTOMER
Service at JMis always impeccable. Omar Maeda was awesome and made me feel very comfortable by letting me know exactly what the deal was.
5/8/2025
Peta-Gaye J. VERIFIED CUSTOMER
Very polite demeanor and precise service.
5/8/2025
Joseph C. VERIFIED CUSTOMER
Glen was great .????
5/8/2025
Herma L. VERIFIED CUSTOMER
It will be my pleasure to participate.
5/8/2025
Susan G. VERIFIED CUSTOMER
8:30AM appt left at noon after I found the car parked. This was for an oil change and a recall. This isn’t the JM experience I’ve had or expect. Based on today’s visit, I will be looking for an alternative to this car’s maintenance needs.
5/8/2025
Toby K. VERIFIED CUSTOMER
Daniel was wonderful.
5/8/2025
Kenneth K. VERIFIED CUSTOMER
Excellent experience at JM Lexus today. Thank you John!
5/8/2025
Brittany P. VERIFIED CUSTOMER
Fantastic service from start to finish given with genuine care. Attentive and lovely, always happy and very knowledgeable. Thank you for a great service !
5/8/2025
Odot H. VERIFIED CUSTOMER
Good customer service is hard to come by these days let alone having someone go the extra mile to get you in and out on time. Sam Lamas - Thank you for being personable and efficient with my time. I look forward to working with you again!!
5/8/2025
Sharon S. VERIFIED CUSTOMER
Excellent service from Sam
5/8/2025
Sharon R. VERIFIED CUSTOMER
great service Chauncey was great
5/7/2025
Carmen Victoria. VERIFIED CUSTOMER
Ryan was great, he kept me up to date on the progress of my car. I appreciated the communication !!
Thank you
V