Joe was very professional and helpful. Once again a delightful experience!
6/28/2025
Leonardo H. VERIFIED CUSTOMER
Excellent service from Leo Cisneros, as always. Very satisfied with the support provided by JM Lexus team.
6/27/2025
Seth A. VERIFIED CUSTOMER
No one contacted me to tell me my car was ready. When I called I was advised my advisor would call me back. No call back. I called 30 minutes later to get an update and find out my car was ready. This is not the kind of service I have received in the past and is not acceptable
6/27/2025
Richie M. VERIFIED CUSTOMER
Shedrick was very pleasant and helped me identify all the issues with my car and attended to me in a timely fashion
6/27/2025
Simone G. VERIFIED CUSTOMER
Shedrick is pretty busy but he is helpful and informative. Thanks
6/27/2025
Rosilene S. VERIFIED CUSTOMER
Mngr. Chico was efficient in accommodating a picky service client from Southlake, Tx. He promised to order a defective door lock mechanism under warranty and delivered excellent rapid service. He ensured Delighla managed our ticket with customer care and concern to resolve our issue. Thank you! Rose Salazar
6/27/2025
Jorge L. VERIFIED CUSTOMER
Excellent service
6/27/2025
John L. VERIFIED CUSTOMER
Great customer service! Very knowledgeable in understanding my service needs in a very friendly professional way ⭐️⭐️⭐️⭐️⭐️
6/27/2025
Gordon H. VERIFIED CUSTOMER
He was excellent.
6/27/2025
Barbara W. VERIFIED CUSTOMER
Awesome service! Promised me a time and honored the time!
6/27/2025
Jiraporn B. VERIFIED CUSTOMER
My IS 300 F. Have scratch , mark in front of passenger door. So I brought car to JM and requested Joseph to be my Advisor because I know, he will taking care and trust service car care from Joseph Storozynsky. He has such a great knowledge , professional , great advice , honest , great personality and fair cost. However I been in JM Lexus many years, had have car service with different Service Advisors , but Joseph, he is different , he is the Best at JM Lexus.
I give 5 stars rate and outstanding customer service satisfaction. Thank you Joseph. Looking forward for the next time .
6/27/2025
Mary B. VERIFIED CUSTOMER
Luis was great!
6/27/2025
Kuleena K. VERIFIED CUSTOMER
Very nice and provides exceptional service every time
6/27/2025
Vicki R. VERIFIED CUSTOMER
Our service tech Shedrick Anderson is the best. He always goes bar and beyond and with an smile.All employees were cordial and polite.
6/27/2025
Madelyn F. VERIFIED CUSTOMER
Shedrick is the best! Professional and always giving us the best advice to keep our car in great shape. He is the most informed Lexus team member who we have met with in more than 20 years of driving Lexus.
He is always available - always providing updates when car in for service.
And an altogether delightful person.
We feel fortunate that we connected with him.
A+ job!!!
6/27/2025
George H. VERIFIED CUSTOMER
Everything with Delilah was perfect today. She’s very kind and answered all my questions thoroughly. I highly recommend her!
6/27/2025
Dale F. VERIFIED CUSTOMER
Louis was the best service person. He made everything right
6/27/2025
Carol P. VERIFIED CUSTOMER
Thank you for doing all you could to continue the excellent opinion I have of the JmLexus Service Department. Xavier and the service team again went above and beyond. Thank you!