Michael explain everything clearly to you so you could understand what was going on
11/4/2025
Branna (. VERIFIED CUSTOMER
As always, JM Lexus provides excellent service
11/4/2025
Bazua Enterprises. VERIFIED CUSTOMER
Thank you
11/4/2025
Beverly S. VERIFIED CUSTOMER
Perfect
11/4/2025
Cristian V. VERIFIED CUSTOMER
Great service thank you
11/4/2025
Frank R. VERIFIED CUSTOMER
He did an excellent job!
11/4/2025
Zabunissa E. VERIFIED CUSTOMER
All good
11/3/2025
Philip A. VERIFIED CUSTOMER
Excellent. Have recommended him to several other Lexus owners who are using Pembroke
11/3/2025
Marlene J. VERIFIED CUSTOMER
I wish they had gone the extra mile to hand wipe off the black bugs marks on the hood. It took 5 minutes to wipe them off ourselves.
Everything else was good. Can I get a copy of the report. Thanks
11/3/2025
William G. VERIFIED CUSTOMER
Carlos is the best!
11/3/2025
Lloyd V. VERIFIED CUSTOMER
Your service is excellent and we have been completely satisfied with jm lexus.
11/3/2025
Jeremy G. VERIFIED CUSTOMER
The car was not washed before it was returned to me, and there was no explanation of what was or was not completed.
11/3/2025
Teresa R. VERIFIED CUSTOMER
You really need to think about doing a customary car wash after the service. I bought an infinity in the dealership right across from JM Lexus and that was such a nice thing to do is do a customary car wash on the outside once the service is completed. It’s a really good customer satisfaction feature.
11/3/2025
Lucia R. VERIFIED CUSTOMER
CEDRICK WAS PROFESSIONAL AND HELPFUL HOWEVER THE CAR WAS WASHED BUT NOT RINSED OFF PROPERLY SO NOW MY CAR IS STAINED. THE HOOD OF THE CAR SEEMS LIKE IT HAS OIL ON IT. AWFUL!!! VERY DISAPPOINTED.TOMORROW I HAVE TO GET MY CAR THOUROHLY WASHED. I DO HOPE IT COMES OUT. IF NOT, THERE WILL BE AN ISSUE WITH JM LEXUS.
I CALLED THIS MORMING,SUNDAY, LEFT MESSAGE FOR DIEGO, DID NOT RETURN MY CALL. NOT PROFESSIONAL AT ALL.
11/3/2025
Christin D. VERIFIED CUSTOMER
Good service
11/3/2025
Guylaine L. VERIFIED CUSTOMER
Omar is the very best service advisor!!!!!
11/2/2025
Nora K. VERIFIED CUSTOMER
Justin is outstanding. Never before in my history with Lexus have I asked for someone - Justin I ask for. He is very polite, very professional, and does an outstanding job. He keeps me informed, explains things, and is a pleasure to work with! Excellent service!
11/2/2025
Sherry D. VERIFIED CUSTOMER
Shedrick thank you for great service!
11/2/2025
Tommy S. VERIFIED CUSTOMER
Chauncey was a pleasure to meet with.
11/2/2025
Lucia T. VERIFIED CUSTOMER
Daniel did a great job on my car. Run smoothly his profession after service. Daniel is very knowledgeable in his Profession. He explained throughly my concern in Daniel is an asset to Lexus . THANK YOU DANIEL, AND BEST WISHES, SIN CERELY LUCJA TUREL