The last time I went to the body shop,I delt with Briana and she give me terrible service,I explained to her that I needed my old parts which had only scratches and my headlamp tab was partially broken,my grill also had a very small Crack,I explained to her to let her body shop guy please take his time and take them off.
I received all my parts completely broken.
I have all the pictures before and after I received them.
I will never come back to your body shop.
Paul is not a very nice person as well.
I blame him for running a place with too much of young people with no knowledge of customer service.
I know this review is not about the body shop,bit this is the first time I have to share my experience about the body repair shop.
I will never go back to these people again.
I have all the pictures to prove case and will and cam show it to you giys if interested to look in to it.
11/9/2025
Theresa C. VERIFIED CUSTOMER
I just bought the Lexus this year. This was my first time at your dealership for service and I was very satisfied.
11/9/2025
Hari C. VERIFIED CUSTOMER
Xavier was excellent in helping with the servicing of my car.
11/9/2025
Charlotte B. VERIFIED CUSTOMER
I would like to see the car washed after service like back in the past
11/9/2025
Jose C. VERIFIED CUSTOMER
I’m always satisfied with the service at JM Lexus
Specially with my consultant Wendy Fermin she is excellent and very professional.
11/9/2025
James O. VERIFIED CUSTOMER
.
11/9/2025
Lizette M. VERIFIED CUSTOMER
Thank you for your exceptional service.
11/9/2025
Terry-Ann M. VERIFIED CUSTOMER
It's always a pleasure working with Wendy. She is very polite and knowledgeable about her job. A1 customer service skills. Even though Lexus dropped their standards, her warm personality keeps you coming back.
11/9/2025
Chiquita W. VERIFIED CUSTOMER
John is the best!!!!
11/9/2025
Jovin M. VERIFIED CUSTOMER
Wendy was great! She kept me abreast with what was going on with my car and ensured I did not have to spend any unnecessary time waiting at the dealership.
11/9/2025
Seth F. VERIFIED CUSTOMER
Adrian Todd is very professional and provided excellent service. Thank you
11/8/2025
Cindy F. VERIFIED CUSTOMER
Wish he came to me when I entered the bldg and not waited for me to approach him after sitting there for some time watchung new arrivals approached. I had concerns which he addressed. But I had to go to him and then I left. His follow up was great!!! He is knowledgeable and appreciated his input !!!
11/8/2025
Carole K. VERIFIED CUSTOMER
A job well done
11/8/2025
Patricia D. VERIFIED CUSTOMER
Happy with Wendy Fermin.
11/8/2025
Ronni G. VERIFIED CUSTOMER
She was great!!!
11/8/2025
Karen K. VERIFIED CUSTOMER
Very helpful and professional. Extremely satisfied.