Mariah provided the best customer service experience.
9/16/2025
Steven C. VERIFIED CUSTOMER
Mariah is wonderful. Knowledgeable and explains what your vehicle needs in a way that is not over my head without talking down to the customer.
9/16/2025
Yudella M. VERIFIED CUSTOMER
Normally I have a terrible experience at OFallon Newbold. I was supposed to see James which I was dreading extremely but thankfully Jonathan greeted me and acknowledged me the entire appointment. James always acts like he doesn’t know who I am and he has been my advisor over two years now absolutely terrible service. I had my negative Google review typed ready to submit but Jonathan was a 5 star experience. My shuttle drive he does his job well. Today was a positive experience with Newbold. I have been a customer since 2022 my advisor was Mark. I bought a new car 2023 I started my journey with advisor Jim, it is 2025 now I am finally happy.
9/16/2025
Michele D. VERIFIED CUSTOMER
Sarah was exceptional. Kind, professional and welcoming.
9/16/2025
Sandra H. VERIFIED CUSTOMER
Good service as usual. Sarah made me aware of some filters that need changing and the cost. She graciously brought my car to the service area when all was done.
9/16/2025
Robert K. VERIFIED CUSTOMER
Mark was approachable, friendly, and respectful. He took a keen interest in me and providing exceptional service for my vehicle. Fantastic human!
9/16/2025
Kathleen C. VERIFIED CUSTOMER
Great communication
9/14/2025
William B. VERIFIED CUSTOMER
Thank you, Mariah was great!
9/14/2025
Mary B. VERIFIED CUSTOMER
Service was awesome. And quick.
9/13/2025
Thomas C. VERIFIED CUSTOMER
The service was done in a timely manner.
9/12/2025
**** M. VERIFIED CUSTOMER
Your service staff is outstandingly, professional and friendly. Helen recognized me and greeted me with a warm smile. I had a problem with the Toyota app and Micah Miranda went out of his way to help me and solve the problem.
Very happy with the service and friendliness of the new pole staff
9/12/2025
Carol R. VERIFIED CUSTOMER
Timely service .
9/12/2025
N VERIFIED CUSTOMER
They doing great job
9/12/2025
Marc E. VERIFIED CUSTOMER
Jim was great and very informative. Great customer service.