I had a very good service experience and Jim was a very good service advisor. Price was pretty good and service was quick. I've already made a follow-up appointment for some additional maintenance work recommended by Jim.
9/19/2025
Cara S. VERIFIED CUSTOMER
The only thing I realized was I thought I was supposed to get a tire rotation today (I marked it I think); but I don’t believe that was done according to my receipt. No big deal truly, just curious why that wasn’t completed
9/19/2025
Wayne A. VERIFIED CUSTOMER
No survey please
9/19/2025
Timothy B. VERIFIED CUSTOMER
Very pleased. We purchased a used truck here about 2 years ago with odometer about 40k. Now about 60k so we had the services done that are recommended at that interval. Vehicle performs better now than when we bought it. Invoices says Tech:840. So whoever you are I want to especially thank you for taking care of our truck.
9/18/2025
Jason F. VERIFIED CUSTOMER
I usually Deal with Jim Allen when i come in. I find with his product knowledge and high-level of customer service expertise that I know 100% of the time I will have a grand experience at Newbold
Toyota.
9/18/2025
Kathleen W. VERIFIED CUSTOMER
All nice and caring staff that I came in contact with.
9/18/2025
Robert S. VERIFIED CUSTOMER
Everything was great. Great service and excellent customer service!
9/18/2025
Angenedt A. VERIFIED CUSTOMER
Good work and I appreciate it!
9/18/2025
Richard M. VERIFIED CUSTOMER
Very professional
9/18/2025
Tony G. VERIFIED CUSTOMER
Always great customer service
9/18/2025
Judy S. VERIFIED CUSTOMER
.Impressed with shuttle service and speed of repair.
9/18/2025
Colin G. VERIFIED CUSTOMER
Great service. Very professional lady.
9/17/2025
John H. VERIFIED CUSTOMER
Good service, as usual.
9/17/2025
Michael T. VERIFIED CUSTOMER
Will do.
9/17/2025
Michelle C. VERIFIED CUSTOMER
No communication during the in dealership wait, of 6 hours….until I was told the van would not be ready, and finally offered a rental car, after 6 hours of waiting. Also this was the third appointment for this repair issue, for which in total I have spend over 14 hours waiting in your dealership. I would recommend increased communication during a long repair time, and perhaps some complimentary snacks for the customers waiting in house. The fact that you don’t offer loaner vehicles requires folks who live out of town to wait in your facility. It would be nice if it were more comfortable.
On picking up my van on Monday, a little bit of extra care for the van would have been welcomed, for example other dealerships they give the vehicle an exterior car wash every time the vehicle is serviced, for routine maintenance or repair. It’s just a little something to make customers feel valued.
Finally, after a six hour wait on Friday and an entire weekend plus one day, the explanation was that some hoses were loose and tightened. No mention of the broken/seized bolt which caused the original delay. Again, communication regarding the care of my vehicle would be appreciated.
9/17/2025
Ronald S. VERIFIED CUSTOMER
Mark was excellent! He went well above and beyond expectations! Very pleasant experience.
9/17/2025
Donna M. VERIFIED CUSTOMER
Ok
9/17/2025
Sarah S. VERIFIED CUSTOMER
I feel like the wait was a little too long for an oil change and tire rotation. It took almost 2 hours from the time I dropped it off.