Justin greeted me as soon as I pulled in. He informed me of a repair that was needed beyond the scheduled maintenance. He arranged a ride home and return to Nissan when the repair was completed. Both drivers were friendly and safe drivers. Always a pleasure doing business with Nissan at St Andrews Rd.
2/22/2025
Dawson W. VERIFIED CUSTOMER
Justin is the goat
2/22/2025
Philicia S. VERIFIED CUSTOMER
Carter's knowledge and professionalism always makes my car service experience great! He is awesome!
2/21/2025
Stuart R. VERIFIED CUSTOMER
DAVE LAUER..DID AN OUTSTANDING JOB ON MY VEHICLE..I BASICALLY BROUGHT IT IN FOR AN OIL CHANGE..AFTER THATCTHE NEXT DAY I EXPERIENCED ALOT OF PROBLEMS..MY DASH WAS FLASHING ALL KIND OF THINGS FRIM THECENGINE LIGHT TO MALFUNCTIONS..IT WAS VERY SCARY AND ???? SURPRISING I JUST GIT THE VEHICLE NOVEMBER 2024.ANYWAY DAVE LAUER WORKED ON THE CAR..AND GAVE ME A RENTAL WHICH I WAS VERY GRATEFUL TO HAVE.I KEPT IN TIUCH THROUGH SEVERAL DATS..DAVE LAUER KEPT ME INFORMED AND TOLD SOME OTHER WORKER AT **** SMITH WAS ASSISTING HIM.IM SI GRATEFUL DAVE LAUER& COMPANY FIXED MY CAR.THE CUSTOMER SERVICE WAS ALSO OUTSTANDING ???? ???? THANKYOU AT **** SMITH NISSAN OF ST.ANDREWS..
2/20/2025
Jeff B. VERIFIED CUSTOMER
Excellent experience. I have had nothing but superb service at **** Smith Ford on Garners Ferry Road, **** Dmith Nissan in St. Andrew's, and **** Smith Nissan in Lexington.
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2/20/2025
Vanessa T. VERIFIED CUSTOMER
Thank you for the excellent service ????
2/20/2025
Susan S. VERIFIED CUSTOMER
Service rep that received car was very clear and professional.
2/20/2025
Linda B. VERIFIED CUSTOMER
Ok
2/20/2025
Harrichand M. VERIFIED CUSTOMER
He took my service order without reservation.
2/19/2025
Jess A. VERIFIED CUSTOMER
Great service!!
2/19/2025
Christopher M. VERIFIED CUSTOMER
Gregory Reissmann was very nice, helpful and knowledgeable i really appreciate that someone cares about what they do
2/19/2025
Louann S. VERIFIED CUSTOMER
Carter always sees that we are taken care of!
2/19/2025
Angela W. VERIFIED CUSTOMER
Carter was great to deal with! He had to give me bad news - which I already suspected - but he was very kind and professional in how he handled it.
The most unpleasant part of the visit was the 4 hour wait from start to finish. However, I was able to get some things done. My only suggestion - which would be a total luxury- is to put a few of the small table stands for those chairs. It would have made using my laptop easier. But all in all, everyone was great to deal with; the facility was clean and bright.
2/18/2025
Consuela Y. VERIFIED CUSTOMER
The wait time was extreme almost 2/ hrs
Arrived before my 10 am and left at 11:50.
This was not normal
Thanks have a great day!
2/18/2025
Cindy B. VERIFIED CUSTOMER
Great service . Very efficient.
2/18/2025
Mary B. VERIFIED CUSTOMER
Very knowledgeable
2/18/2025
Karen B. VERIFIED CUSTOMER
If it wasn’t for Carter and your dealership I would have gotten rid of my car. Carter is great to work with. He doesn’t talk down to me or over my head!!
2/18/2025
Charles S. VERIFIED CUSTOMER
.the service dept rotated my tires but did not correct the air to the factory recommended level as I specifically requested. You all did a good job other than this. But your failure at this means i now have to go pay for air and get this done. My request was on the work order.