I ask for an oil change & tire rotation, however I didn't know it would be a charge for the tire rotation. I explain that to the clerk & to the representative because no one ever said it would be a charge. I also said I just had my tire rotation in Nov when I did an oil change. I feel like I should not have been charge & maybe a better communication to the customers so they will know what they are being charge for.
3/2/2025
Chris C. VERIFIED CUSTOMER
Dave was great! Really easy to work with. It was a pleasure doing business with him.
3/2/2025
Josephine G. VERIFIED CUSTOMER
I waited two hours for an oil change. My appointment was at 8:30 and I didn’t leave until 10:50. Upon arrival I realized it was very busy which is understandable. While waiting I talked to two other customers who were also there for an oil change & arrived 20-30 minutes after me. Although they arrived after me, their service was completed before mine & they left before me. After reviewing my service report, I wanted to have a few of the recommended services done today but due to the long wait time I decided to have them done another day. Although everything is now digital I was expecting the service rep to further explain some of the recommendations from the inspection results but he didn’t. He did ask if I had any questions & apologized for the wait but everything seemed rushed. Again, I understand that today was a busy day but the customer service could’ve been a little better.
3/2/2025
Andy U. VERIFIED CUSTOMER
Great experience.
3/1/2025
Robert F. VERIFIED CUSTOMER
Thank you
3/1/2025
Jack E. VERIFIED CUSTOMER
Carter always does a great job for me. Pleasant and knowledgeable. Always making sure the experience is top notch.
2/28/2025
Thomas S. VERIFIED CUSTOMER
Thanks for the easy and quick visit.
2/28/2025
Raymond H. VERIFIED CUSTOMER
Thank you good job
2/28/2025
Darleen T. VERIFIED CUSTOMER
Dave was very pleasant and quick to respond. Great service!
2/27/2025
Paul T. VERIFIED CUSTOMER
Always a pleasant experience.
2/27/2025
Theresa C. VERIFIED CUSTOMER
Wonderful service!
2/27/2025
Wanda E. VERIFIED CUSTOMER
Carter is always the best! Always very accommodating, keeps me informed and handles everything very quickly.
2/27/2025
Alex G. VERIFIED CUSTOMER
Gregory did a great job walking me through the service process and brainstorming solutions on a complicated electronics issue. Top guy.
2/26/2025
Carlton T. VERIFIED CUSTOMER
Awesome work,by Carter and the wonderful Nissan team
2/26/2025
Tia D. VERIFIED CUSTOMER
I am extremely disappointed in the customer service received today by the representative. Upon arrival, the representative stated that I would not be able to get my car washed today due to front end damage. I understood his reasoning and I asked if I could get my windows washed. At the end of the service, he stated that my windows could not be washed because “ the service was too backed up”. As I was seated, and he stood in front of me and insisted that I referred to the service link about the details of my vehicle. He gave vague instruction on the details of the app, as it was my first time using the digital option. Throughout the encounter his tone was condescending.I decided that I wanted no further service because I was displeased with his customer service. I watched his interaction and engagement with other customers, and I feel as if I did not receive the same care and consideration. At the time of checkout, he incorrectly quoted the tire sale, and he also tossed his card across the counter at me. This was my first encounter with this service representative, and I do not wish to have further interaction with him.
2/25/2025
Elaine S. VERIFIED CUSTOMER
I have not picked up my vehicle yet but he has been friendly and professional and friendly
2/25/2025
TIMOTHY O. VERIFIED CUSTOMER
Justin was absolutely excellent!!!
2/24/2025
Kimberlee J. VERIFIED CUSTOMER
Great Customer Service
2/23/2025
Rosa S. VERIFIED CUSTOMER
The service was great the time was good also, the technician was very respectful and specific with my needs. The only really not was good was that you not bring more snacks, It helps to dispel hunger when the wait is too long
2/23/2025
William S. VERIFIED CUSTOMER
Justin was amazing. Probably the best customer service experience ce I have had in my 45 years of driving