I always have an outstanding experience at **** Smith Infiniti, thanks to the exceptional service provided by both Chris Fisher and his mechanics. Mr. Fisher is professional, knowledgeable, and goes above and beyond to ensure my concerns were addressed. They provided clear explanations, kept me informed throughout the process, and demonstrated genuine care for customer satisfaction.
The mechanic’s expertise was evident in the quality of work performed on my vehicle. The service was completed efficiently and correctly the first time, giving me confidence in their skill and attention to detail.
Overall, the level of professionalism, communication, and quality service I receive always exceeds my expectations. I highly recommend **** Smith Infiniti for their top-tier customer service and technical expertise!
2/4/2025
Kenneth J. VERIFIED CUSTOMER
Great job!
2/4/2025
Eric W. VERIFIED CUSTOMER
The entire stall has always been professional, welcoming and Kind. Michael always does a great job!
2/4/2025
Christopher F. VERIFIED CUSTOMER
Mr. Fisher. Took time and explain detail about my car being services.
2/2/2025
Victoria B. VERIFIED CUSTOMER
Amazing team as always and always able to fix my automotive needs. Will always highly recommend this dealership.
2/1/2025
Menderes T. VERIFIED CUSTOMER
I recently visited the Columbia Infiniti service center on January 30 for maintenance on my 2012 model car, and I must say I was extremely satisfied with the service I received. A special thank you to Service Advisor James Hackworth and his team for their professionalism and attention to detail. They made the entire process smooth and seamless, ensuring that all my concerns were addressed. I highly recommend their services to anyone in need of car maintenance. Thank you, James and team, for your outstanding support!
1/31/2025
Carlton N. VERIFIED CUSTOMER
Ok
1/30/2025
Emily L. VERIFIED CUSTOMER
Excellent service
1/29/2025
Chris J. VERIFIED CUSTOMER
James was very professional and made sure to address any needs I had
1/29/2025
Marilyn E. VERIFIED CUSTOMER
My drivers side view mirror was broken while at the shop getting an oil change! You can fix this problem then I will satisfied with my service!
1/28/2025
Dennis D. VERIFIED CUSTOMER
Steering wheel cockeyed after alignment -
1/28/2025
Anne J. VERIFIED CUSTOMER
Chris is the primary reason that we purchased our 8th Infiniti today!
1/28/2025
Tammy R. VERIFIED CUSTOMER
Poor customer service… total disregard of answers and questions… worst customer service ever
1/27/2025
Cassandra S. VERIFIED CUSTOMER
James is always a pleasure to work with and makes the process seamless. It's a joy to work with James.
1/26/2025
Fred K. VERIFIED CUSTOMER
Excellent service advisor. Explained everything and kept me informed.
1/24/2025
Carol M. VERIFIED CUSTOMER
James was fantastic as always. I only see him when I visit the dealership.
1/22/2025
Lynn U. VERIFIED CUSTOMER
Michael was great!
1/21/2025
Lamar W. VERIFIED CUSTOMER
James was excellent! He kept me updated with all developments with my car repair. He has always had excellent customer service.
1/21/2025
Tammie F. VERIFIED CUSTOMER
I arrive at 9:45 a.m.. I live the new system. It's great. I was informed through text some maintenance that needed immediate attention. Addressed those by submitting for them to move forward. Muchael was a Great advisor. I had an oil pan leak ..takes 4 hrs np problem. We decided to leave. Had loaner come back Monday. Michael explained if we stayed 4 hrs top the washer or whatever instrument would have to dry..understood..Since we left the technician has ample amount of time to complete the problems and when my husband arrived the car should have been ready, but my husband said car wasn't ready. They needed to put the oil in. Now if I had chose to stay and wait for my car would the work being done correct the problem or it wouldn't have had enough time to dry but I could have drove the car the same day within 4 hours but my husband was told. They allow the part to dry and when he arrive they proceed to put the oil which completed the job...Does this sound right
.to me no...that's y I'm dissatisfied. It makes no sense that my car wasn't ready..not washed..but Saturday if my husband and I would have waited..I would have been allowed to drive my car back home assuming the part had dried..It makes no sense....
1/21/2025
Anna H. VERIFIED CUSTOMER
I think Michael would be my choice for future services.