Jim Shorkey Kia Wexford Auto Repair Service

Montana was professional, polite and effective. He is a huge asset to your dealership in my opinion.

Thank you

Serena is very knowledgeable and attentive. She’s a pleasure to work with.

She was very professional and personable.

All service criteria was met. Thank you

Excellent job from Serena from my arrival to departure! Thank you Serena!!

Once financing was established the process was seemless

Very friendly fast service!

Courteous service with excellent communication skills. Very accommodating and respectful

Very kind and communicative

You made me wait a grand total of 10 hours between two days sitting in a chair waiting for service for absolutely no reason. Hire more finance people. I would never ever consider coming back to Shorkey after this embarrassing level of mismanagement.

Serena was very nice and helpful

Work was done correctly when scheduled. Oil Leak appears to be resolved. Covered by Kia's extended warranty on oil switch.

Montana exceeded delivery time expectations

Kum did an excellent job

Great customer service when I spoke to them on the phone and went to pick my car up.

I still have not heard how my car door’s manufacturing defect will be rectified. Please respond.

The communication at the dealership needs a lot of improvement. The customer should not have to consistently have to call the dealership and leave message after message to try and get a status update. When I was finally able to get in touch with a service advisor or manager they were not on the same page, one would tell you one thing and the other would tell you something else. They told me one thing and then told my husband another. When they were questioned about what was going on they would always say its a miscommunication. I was initially told that the vehicle needed $7,000.00 in repairs but once I went thru my insurance company the repairs were somehow only $1,000. I was 100% misled on what the vehicle needed and if I would have known what actually needed to be done to fix the vehicle I would have gone a different direction. I understand that when working with an insurance company it takes some time. However the way the situation was handled by the service manager was extremely unprofessional. I was told to take emotion out of the situation, unfortunately when someone has your vehicle for 22 days with little to no communication it is hard not to be frustrated and bring emotion into the situation, for Carmen the service manager to make a comment like that to a customer is very shocking. Unfortunately the department as a whole needs a lot of work on how to communicate with the customers.

Great timely service and very courteous

Once again, the service provided by Serena has been second to none while I’m dealing with such a troubling issue with my 2021 Kia Telluride. Serena has been helping each step of the way to have this issue resolved.