It took a long time to get an appointment scheduled and I had to follow up multiple times to make that finally happen. Also, the repair was disappointing and I have to get it redone by someone else on my own dime. Poor first experience with the extra warranty we bought.
4/24/2025
Diane C. VERIFIED CUSTOMER
The PA inspection was fine. I brought in a letter from KIA that explained a recall for my car that I tried to give to the agent. The agent told me that she didn't need the letter, didn't even look at it, and that they would take care of the recall. I didn't wait with the car, and took the recall letter home. When I picked up, she said that she couldn't find the recall that I was referring to so that had not been done. Of course, I had left the letter at home because she said that she didn't need it. She gave me her card and asked me to email the letter to her, so she could check on it. I did so. It's been 4 days (3 business days) and she still hasn't responded to me. And when she does get back to me, I'm going to have to take time to bring the car in again to get the recall addressed. This all could have been avoided if she had simply looked at the recall letter that I tried to give to her when I dropped the car off the first time.
4/24/2025
Kenneth K. VERIFIED CUSTOMER
Team members are the best and take care of all my needs
4/23/2025
Chelsea M. VERIFIED CUSTOMER
Horrible scheduling, lack of communication, unresponsive to calls, vehicle not ready when scheduled, lack of transparency with service needs and cost, overall poor customer service from service department and manager.
4/23/2025
Jason C. VERIFIED CUSTOMER
Dropped the car and was finished by the time stated
4/22/2025
Ronald L. VERIFIED CUSTOMER
Very helpful professional and completely honest. Great job
4/22/2025
Joanna M. VERIFIED CUSTOMER
Excellent customer service!
4/21/2025
Diana M. VERIFIED CUSTOMER
Very friendly and knowledgeable
4/19/2025
Anthony H. VERIFIED CUSTOMER
Very fast service! Everything completed as requested. Thanks!
4/19/2025
Christian G. VERIFIED CUSTOMER
Great experience
4/19/2025
Christopher B. VERIFIED CUSTOMER
Everything was great. Will definitely be back for additional services. Thanks
4/18/2025
Pamela M. VERIFIED CUSTOMER
Service was not started for over 3 hours after we arrived. We were not given any updates while we waited in the waiting room. After 2 hours, I complained that my car had not even been moved. Kimmi said a loaner was returned and we were given it. There were 2 recalls and one bulletin work to be completed. I feel we should have had a car available for this service. This took 5 hours.
4/18/2025
Deborah S. VERIFIED CUSTOMER
No complaints, Montana seemed to make the experience of the appointment go smoothly and was
Friendly and courteous. Thank you.
4/18/2025
Frances L. VERIFIED CUSTOMER
I was very happy with the service and the effort to get the vehicle done in a very reasonable time despite me being a walk-in oil change.
4/18/2025
**** J. VERIFIED CUSTOMER
It took us many, many calls and we talked to a number of different representatives who did not handle our situation well. Once James **** got involved we were very well taken care of in a timely and professional way. Thanks James.
4/17/2025
Christine H. VERIFIED CUSTOMER
Kimmi was great to deal with along with everybody else that I came in contact with. I also dealt with sienna and Megan I believe in the service department. All the girls were great to deal with. While our car was being serviced. We were very thankful to have the loaner car which of course now is a car that my daughter wants to purchase in the future! so that is her goal. You give a young girl a 2025K K4 to drive while her car is being serviced, she would’ve let you keep that car in the shop for a month because she loved her loaner car! Thanks again!
4/17/2025
Jeffrey Z. VERIFIED CUSTOMER
Previous service advisor moved on. I was a bit skeptical about what my experience would be with a different service advisor. Happy to say that my skepticism was unfounded. Kimmi provided exceptional customer service. Professional, competent, thorough, and courteous.My expectations were far exceeded. Very satisfied!!!!!
4/17/2025
George N. VERIFIED CUSTOMER
Montana is excellent! This is the 2nd time I have dealt with him. I didn’t have an appointment but he got me in for an inspection, oil change and tire rotation. He’s the best.
4/17/2025
Chanda S. VERIFIED CUSTOMER
She was very helpful and informative about what was need. She also was very friendly and gave me a lot of help.