Serena was exceptionally helpful with my oil changed and after they found the rodent damage to my engine. I was quite grumbly about it, but she was very nice and kept a smile on her face. I appreciate her and I hope Kia Shorkey does as well.
5/2/2025
Ashlyn N. VERIFIED CUSTOMER
5 stars for Kimmi excellent customer service and very helpful advisor for Jim Shorkey KIA
5/2/2025
Christopher G. VERIFIED CUSTOMER
Serena is awesome she is probably the best service advisor ever!
5/2/2025
Jodie L. VERIFIED CUSTOMER
Kimmi was very professional, nice and helpful
5/2/2025
Keith D. VERIFIED CUSTOMER
Serena noticed my car needed inspection. I went back the next day and the inspection was completed in less than one hour.
5/2/2025
Jean K. VERIFIED CUSTOMER
Always great service and great staff! Thank you.
5/1/2025
Not Provided. VERIFIED CUSTOMER
Very helpful,honest and professional. He delivered a superb experience.
5/1/2025
Jeffrey B. VERIFIED CUSTOMER
Kimmi was awesome. I came in with my engine having issues. I did not have an appointment. She managed to squeeze me in and help with a loaner car and getting a new engine ordered under the recall for bad oil piston rings. She managed to help when she very easily could have said no based on available appointments and how busy the service department was. Thank you!
4/30/2025
Annette K. VERIFIED CUSTOMER
The staff were professional and friendly. They made me feel comfortable with their knowledge about my car. They were fast and efficient. I am very pleased. I love the staff at the Wexford location. They have earned my trust and loyalty. Thank you.
4/29/2025
James V. VERIFIED CUSTOMER
Kimmie is very good and respectful. She is a asset to your company.
4/29/2025
Matthew B. VERIFIED CUSTOMER
Still awaiting information regarding a possible time-line for when my vehicle can be seen for repairs.
All aspects of the interaction with Serena day-of were great. Pleasant and professional!
4/29/2025
Richard B. VERIFIED CUSTOMER
Thank you
4/29/2025
John P. VERIFIED CUSTOMER
Great customer service!!! The communication was great!
4/26/2025
James T. VERIFIED CUSTOMER
Serena was THE BEST!!!!!!!!!!!!!
4/25/2025
Matthew P. VERIFIED CUSTOMER
Montana was excellent and kept me informed of my vehicle's status the whole time. It was delivered when promised and they even offered to wash it for me!
4/25/2025
Courtney S. VERIFIED CUSTOMER
Quick and efficient!
4/25/2025
Tyler E. VERIFIED CUSTOMER
Great job!
4/25/2025
Beth R. VERIFIED CUSTOMER
Had my car a week and only did an oil change. I don't know if they even fixed the problem of it stalling, which is dangerous. They didn't complete inspection as agreed. They didn't check everything, and I'm afraid to drive this car because I don't know if it will stall when driving.
4/25/2025
John S. VERIFIED CUSTOMER
Had 8:30 am appointment to replace recalled indicator switch. Took 20 minutes to be told I need to come back again to get it replaced. Montana stated he needed the vin and maybe a picture of it. It really made no sense and now I need to make another trip when part comes in. Really???