This was a brand new car we just bought a few days ago and it was out of alignment. We. Fought in for repair and were charged 169.99 for the repair. This is unacceptable. I am giving them one more chance I have a call in to the dealer hopefully get return call tomorrow
3/14/2025
John R. VERIFIED CUSTOMER
The reason I bought my second Kia was 100% because of your fantastic service department. Never had anything but a terrific experience.
3/14/2025
Paul S. VERIFIED CUSTOMER
Serena did an excellent job!! Asset to your service department.
3/14/2025
Ralph R. VERIFIED CUSTOMER
Pleasant. Informative. Explained in detail what was going to happen. Kept me informed of progress.
3/14/2025
Gregery F. VERIFIED CUSTOMER
Communication was excellent.
3/14/2025
Frontier Contractors. VERIFIED CUSTOMER
Kimmie displayed excellent customer service
3/13/2025
Katherine D. VERIFIED CUSTOMER
Very helpful and attentive.
3/13/2025
Rachel A. VERIFIED CUSTOMER
Kimmi was so incredibly awesome, kind, and helpful. She thoroughly explained everything and listened to me repeat it back so I understood exactly what was going on with my car.
Thank you!!
3/13/2025
Matt P. VERIFIED CUSTOMER
I appreciate the communication
3/13/2025
John J. VERIFIED CUSTOMER
Kimmy was great and did a awesome job.
3/13/2025
Maranda B. VERIFIED CUSTOMER
Very satisfied
3/12/2025
Glen D. VERIFIED CUSTOMER
You ran a diagnostic test when we specially told you NOT to and then charged me for it! We did not authorize it and am EXTREMELY disappointed with the way the entire situation was handled. We had all intentions of purchasing a new KIA Sportage from Jim Shorkey but after this stunt, I will take my business elsewhere.
3/12/2025
Carlotta M. VERIFIED CUSTOMER
Customer service was great.
3/12/2025
Mallory B. VERIFIED CUSTOMER
Serena was awesome and went above and beyond! She was so sweet and made our trip for service amazing.
3/12/2025
Christopher K. VERIFIED CUSTOMER
Excellent job all the way around Kimmi! Also, an extra thank you to Meaghan for driving me home and to Jake for picking me up. Very much appreciated. And hey to Michigan for just being a nice guy.
3/12/2025
Jason P. VERIFIED CUSTOMER
The service was great
3/12/2025
Kristine H. VERIFIED CUSTOMER
She was great! Never gave up on the problem until every option was tested and talked about! I appreciated all her efforts! She handled everything very professionally!! Thank You! Kris
3/11/2025
Jamie S. VERIFIED CUSTOMER
Devon was great!
3/11/2025
Mark D. VERIFIED CUSTOMER
Serena is the best service advisor. I will absolutely provide positive feedback on the survey.
3/11/2025
Tricia O. VERIFIED CUSTOMER
I love working with Serena. She is excellent at her job, kind, trustworthy, professional, and extremely knowledgeable about the process. She goes above and beyond which that level of customer service is why I go to her.
Thank You.