Kimmi was extremely personable and friendly. Made an effort to have my car back by mid morning for a meeting I mentioned having, which she did not need to do. 10/10
6/18/2025
Paul D. VERIFIED CUSTOMER
The front tire on my new Kia was slowly leaking air and i had a road trip planned for the weekend. I stopped by the service dept. and explained my problem to Kimmi. She was able to have my tire fixed in a timely fashion, even with the garage being very busy , and i was on my way. Apparently, i had run over a nail.
Kimmi was very understanding and professional and went above and beyond the call for me and i was 100% satisfied.
Thank you!
6/18/2025
Carrie H. VERIFIED CUSTOMER
Montana did a great job getting my car serviced today! He got it done in an efficient and timely manner! Very pleased with my experience today!
6/18/2025
Liarose G. VERIFIED CUSTOMER
She was very thorough and made sure all my concerns were addressed
6/18/2025
Madeline P. VERIFIED CUSTOMER
Serena goes above and beyond
6/18/2025
Yaritza R. VERIFIED CUSTOMER
She is always attentive and helpful
6/17/2025
Brad L. VERIFIED CUSTOMER
Serena was incredibly helpful, professional, and kind throughout the entire interaction. It’s rare to come across someone so dedicated—thank you!
6/15/2025
John L. VERIFIED CUSTOMER
Serena was terrific. Personable, professional and accommodating. Because of her I will be bringing my Kia to Jim Shorkey for all my cars needs. She was a pleasure to deal with for my first time at Jim Shorkey Kia.
6/15/2025
Regina H. VERIFIED CUSTOMER
She was welcoming, gracious, prompt, efficient and very professional, even went out of her way to print out a copy of our registration card for us.
6/14/2025
Mark N. VERIFIED CUSTOMER
Getting the run around for years with the engine burning oil. Known issue with a class action lawsuit Every time I go in I'm treated like I'm in the wrong. Worst experience ever.
6/13/2025
Varden A. VERIFIED CUSTOMER
Serena was so welcoming and friendly. Very efficient in my paperwork process and explaining the service visit on my KIA Soul today. Many thanks to all at your dealership. Juanita Armstrong
6/12/2025
Christina C. VERIFIED CUSTOMER
She went above and beyond to squeeze me in to have my window trim replaced.
6/12/2025
Taylor N. VERIFIED CUSTOMER
Serena went above and beyond to correct an issue that came up with my vehicle within a few days of purchasing that the sales manager did not address after being told I'd recieve a phone call from them and leaving a voicemail with them. I am very satisfied with the quick turn around from the service department!
6/12/2025
Benjamin E. VERIFIED CUSTOMER
Kimmi did a great job! Thank you!
6/11/2025
Thomas S. VERIFIED CUSTOMER
Just a fantastic experience all around.
6/11/2025
Ashley A. VERIFIED CUSTOMER
Everything went great! No complaints at all :)
6/11/2025
Cheryl T. VERIFIED CUSTOMER
I had an issue with my registration and Serena cleared it up immediately. Excellent job by her.
6/10/2025
Elaine H. VERIFIED CUSTOMER
Serena is a delight and very knowledgeable. I have worked with her twice before and she has always provided excellent service and she is a very nice person as well!
6/10/2025
Ronald B. VERIFIED CUSTOMER
Always there for the customer that’s why I always come back
6/9/2025
Paula H. VERIFIED CUSTOMER
I can not express how appreciative I am for all of Serena’s help today. She went above and beyond to make sure I was taken care of and satisfied.