Jim Shorkey Kia Wexford Auto Repair Service

It was terrific. Professional, efficient and courteous. I would and will recommend this service whenever I can.

She was great!

Kimmi was great. Prompt, responsive, and informative. Great job!

Serena provided excellent service!

Service went very well

Staff was very helpful with answering questions about my vehicle’s maintenance.

Great job, speedily done

Everything was great

We were never told there was going to be a charge for this oil change. We were led to believe it was complimentary and never told otherwise when the appointment was booked and again upon arrival we were not informed when we stated it was to be no charge. I would have not drove out of town and wasted half a day if I was told this in the beginning.

Kimmi was fine. I really enjoy working with her. But kia needs more customer service help and mechanics. Kia is too busy and not enough workers apparently. I would have at least liked a text message or call sometime during the day. But I had to do multiple messages to finally get a phone call late that day. Then I was told the car didn’t even get looked at yet and this was late in the afternoon and they wanted to keep it for the following day. I ended up having to go get the car late that evening because I couldn’t get a loaner from family. The end of the next day I drove back out to Kia to get my spare keys. But this was after another whole day of no reply to my phone or text messages. And that’s when I heard Kia did look at my car late the day before and had a diagnoses for just ONE of my issues. Now I can’t get my car back in until mid August because that’s the first available appointment. And probably will have to schedule another appointment for the other problem. In doing so we have to find a loaner for every appointment needed. So a lot of inconvenience on r end. Kia needs to find more employees to get the old high quality customer service back again! Again no fault of Kimmi, she great to deal with, it’s just they need more help and they r very stressed. This is my third kia. I loved kia not only for the quality of the cars, but mostly the customer service! Kia needs to work on that one big time!

Serena and Kimi are ever so helpful! They are sweet, accommodating And reliable. As long as I have a Kia, I will go to them.

Stayed attentive and communicated well

Services was done quickly

Serena was very kind and helpful and I appreciate her professionalism I do wish the dealership had more appointment availability as it takes too long to be able to get in for service Thank you

Everyone was very helpful. It was a very smooth transition into buying my kia sportage. Al was very knowledgeable and kind. He took the time to explain things to us.

Nice, helpful service advisors

Prompt , courtese , friendly . This was my first time getting a service with my Kia , It would have been nice if I got a car wash too .

She was awesome and went above and beyond!

Horrible experience. Would never recommend having your car serviced there.

My family appreciates you and your service team for the quickness you preformed the job. Being that we were on our way home to toledo, ohio we did not expect this, but feel it could have been worse had you and your team did so well! Thank you again!!