Lisa is very professional, knowledgeable, and personable in her customer relationship. She quickly checked and assessed the car problem and explained clearly how it would be handled so that I would feel safer in the car for future travel. I was pleased how quickly things were resolved. I have been always treated well and know that this dealership is the best for me. Thanks for the quality service!
6/8/2025
TODD K. VERIFIED CUSTOMER
This will definitely take a phone call
6/8/2025
Christy B. VERIFIED CUSTOMER
The staff is always excellent!
6/7/2025
Renee B. VERIFIED CUSTOMER
Michelle was great! She got me in for service and was attentive to what my concerns were. She provided me with a rental vehicle since it was going to take some time for the service to be completed. I was kept informed on repairs. Everything went smoothly and was satisfied with the work thst was done!
6/7/2025
Carla M. VERIFIED CUSTOMER
I love your team.
Everyone I meet makes me feel very special!!
And, I thank you and appreciate that!
6/6/2025
Crystal B. VERIFIED CUSTOMER
Very nice young man. It took a few minutes to get the coupon special correct, but after checking with other associates, he got it right. The only other thing is, he told me they would run my car through the washer, but didn't. I'll still be back when time for my next service and oil change!
6/5/2025
Kyle M. VERIFIED CUSTOMER
Always happy with the service team. Lisa was friendly and professional
6/4/2025
Rebecca V. VERIFIED CUSTOMER
Great service and professional
6/4/2025
Claudia D. VERIFIED CUSTOMER
Austin answered my question about the recall on my 2018 Toyota. Austin is professional and knowledgeable regarding servicing my car! I am appreciative of his assistance!
6/3/2025
John D. VERIFIED CUSTOMER
Vary good.
6/2/2025
Anthony M. VERIFIED CUSTOMER
Michelle Baum became involved with my repair handling difficult navigation conversations with warranty company addressing my stress making me feel as though I was not alone that I was a valued Ken Ganley customer kept me informed providing EXCELLENT!!! Customer Service in a day where it lacking in most industries. K G Toyota you have a Gem in Ms Baum
Thank You
Tony Mann
5/31/2025
Stephanie C. VERIFIED CUSTOMER
Everything went extremely smoothly and every member of the team with whom I interacted was great! A perfect experience all around!
5/31/2025
Patricia F. VERIFIED CUSTOMER
Dan Maloy went out of his way to get my car in today and repairs made quickly. I have to say $90 diagnostic charge was stiff especially when it was obvious what the problem had been — one screw placed to hold up the front under body cover when old one had been pushed out by parking space concrete slab . Maybe 35-45 minutes— to fix it, thank goodness. Yet high charge in my opinion. I live closer to Canton Toyota place (old name Cain), but I choose to come up to Akron 12.+* miles away from my house in Jackson Township due to the staff — Michelle Baum always greets and converses with me and is so upbeat! she’s a Good Ambassador for the Service dealership!! Dan is good guy too, as was Anthony Triola!! I feel like a family member!!!
5/31/2025
Joseph S. VERIFIED CUSTOMER
Aaron was very courteous and prompt with positioning my vehicle for my service appointment time!
5/30/2025
Debra D. VERIFIED CUSTOMER
Lisa was professional and showed an understanding of what we were trying to accomplish on this service appt. Very helpful.
5/30/2025
Dawn M. VERIFIED CUSTOMER
I had an amazing experience with Aaron! From the moment I reached out, he was incredibly helpful and responsive, making me feel valued as a customer. What truly stood out was his commitment to getting my vehicle serviced in just one day, which was a huge relief for me. Plus, the convenience of transportation to and from my home made the whole process so seamless. I can’t thank Aaron enough for his outstanding service, and I wholeheartedly recommend him and the dealership to anyone in need. Thank you, Aaron!
5/30/2025
Brittany T. VERIFIED CUSTOMER
Happy with quick communication, transparent payment options and a repair completed in a timely manner
5/30/2025
Sally K. VERIFIED CUSTOMER
She was able to move my service appointment up sooner & was very informative about what was done to my vehicle! Excellent customer service!
5/29/2025
Steve G. VERIFIED CUSTOMER
Aaron was very efficient and professional. he helped me understand what would be done and actually finished my vehicle before my appt time. Dan was helpful in explaining that this is an effect that has been seen before and may not be a failure on the engine. I am very glad I decided to come to Ken Ganley with my car. I feel confident that my car is being serviced with integrity. Thank you
5/29/2025
Vincent D. VERIFIED CUSTOMER
I don't agree with the "basic diagnostic" fee, but I think your service department is great, so .......