David provided me updates on the status of my vehicle tepair
As well as providing me with a Lyft ride back and forth to dealership and work. I appreciate David’s follow through as I felt I did not receive good follow through on my previous visit for service.
11/30/2018
Esmeralda A. VERIFIED CUSTOMER
Got there at 10:30a.m and Brandyn was very polite and informed me that they were a little behind so the wait time would be and hour and a half.. sure. No problem. That wasnt the case. I had to call twice while waiting to check the status of my vehicle cause I was past 2 hours of waiting.. both times they quoted me wrong ETA times. Finally after nearly 3 hours, my vehicle was ready. When I told Brandyn that's it's been nearly 3 hours he said that the techs computers had gone down and therefore it took longer cause they had to stop working for a bit. Had this been communicated to me sooner, I would've arranged for someone to pick up my daughters from school. Was pretty frustrated by the time I left. I was waiting for nearly 3 hours with my 2 year old when I could've arranged a ride home and come back at a later time. Completely unacceptable.
11/30/2018
JOANN A. VERIFIED CUSTOMER
Took care of all my needs. Very nice smart. Also very cute. I will ask for him every time I come in for service.
11/29/2018
Steve B. VERIFIED CUSTOMER
Dave was professional and very informative as to my car’s analysis.
11/29/2018
Glenn B. VERIFIED CUSTOMER
Ricardo is always very helpful and very knowledgeable on what needs to be done on my car he also keeps me updated on the work on my car Iam proud to have him as my service advisor you need more people like him
11/29/2018
Heidi S. VERIFIED CUSTOMER
Brandyn always takes good care of me when I bring my car in for service.
11/29/2018
NAYELLY G. VERIFIED CUSTOMER
THANK YOU
11/29/2018
GABRIEL H. VERIFIED CUSTOMER
Rick is a professional at what he does. My family and I always come to this location specifically for him. Thanks Rick!
11/29/2018
Charles F. VERIFIED CUSTOMER
EXCELLENT JOB.
11/29/2018
HOLLY S. VERIFIED CUSTOMER
David. ROCKS!
11/29/2018
JANIS M. VERIFIED CUSTOMER
Michael is always very polite and helpful / it's always a joy to see him / he takes very good care of my truck / i am happy you now provide the car wash at the end of service / thanks for donuts !!!!!!!
11/29/2018
Lauri M. VERIFIED CUSTOMER
Michael was great. And made notes of things for my next visit
11/28/2018
Gerald W. VERIFIED CUSTOMER
Even though Brendon Seidner apologized and took full responsbility for the mistake, it was something that should not have happened. There were more people involved than Brendon. People need to pay close attention to the details even if it seems like such a routine job. The mistake caused a lot of confusion and anxiety on our part. Employees need to be trained to understand that all parts of the job are very important. Hopefully the other customer involved was advised of the mistake also.
11/28/2018
RICHARD R. VERIFIED CUSTOMER
Rick is my favorite technician.
11/28/2018
RON H. VERIFIED CUSTOMER
He was very professional and kept me abreast of what was going on
11/28/2018
EVANGELINE V. VERIFIED CUSTOMER
Excellent service
11/28/2018
Marco R. VERIFIED CUSTOMER
????
11/28/2018
Scott H. VERIFIED CUSTOMER
You guys are the best like always! Thank you Ruben and Brendon!
11/28/2018
TIM D. VERIFIED CUSTOMER
Very good and pretty quick service. David does his job well and it was a pleasure to work with him.