She was very good with her explanation. I did not ask for a multi point inspection and don't understand why they found an issue with the water pump when we have never seen a leak or seen the engine heat beyond normal.
4/29/2025
Richard M. VERIFIED CUSTOMER
Car was never entered into the system, I told them I bought 3 years of handy care none of them told me it expired last year without being used and then my car was an hour later than the agreed upon pick up time so 4.5 hrs for a Vt state inspection oil change and rotating tires which were all part of the handy care all the car really needed was the Vt state inspection but no one called to confirm so a service I thought was free turned into a $200+ surprise bill. I will never use your services or purchase a vehicle or extended maintenance package from Handys ever again. If this was a one time occurrence maybe but this was the third time my car was lost in your system and resulted in me being late to pick up my 11 month old. If I was the service manager I would be ashamed of how my business is run.
4/29/2025
Jeremy A. VERIFIED CUSTOMER
Tory was great. Made it very smooth and easy to get my tires changed over. Would definitely recommend her!!
4/29/2025
Darlene M. VERIFIED CUSTOMER
Victoria was very pleasant and showed me how to reset the tailgate. Typical of what I’ve come to expect at Handy’s over the past 30 years. My favorite dealership!
4/29/2025
Dennis B. VERIFIED CUSTOMER
Donovan’s service was excellent. He explained each of the jobs to be performed as well options that were available to me.
4/29/2025
Luis A. VERIFIED CUSTOMER
Great service always is Handy Toyota!
4/28/2025
Travis R. VERIFIED CUSTOMER
Donovan ia always great and very professional.
4/28/2025
Richard W. VERIFIED CUSTOMER
I HATE SURVEYS!!!!! PLEASE DO NOT SEND ME ANOTHER SURVEY!!!!!
4/28/2025
Charlotte B. VERIFIED CUSTOMER
It was great until my check engine light came on to tell me it’s time for the oil change I just received from you. How does it get turned off? I’m not paying someone to do that when it should have been reset by your technician
4/27/2025
Catherine H. VERIFIED CUSTOMER
Tonya was fantastic. But I am a little disappointed overall with the service. I had an appointment for 930 to get my tires swapped and I was there for two hours and that includes asking to be fast tracked so I could get to a doctors appointment. I know people get busy, but two hours is a really long time to wait for a tire swap that you had an appointment for. The dealership is really nice though, and I will certainly be back for my next service.
4/27/2025
Susan P. VERIFIED CUSTOMER
Got me in early and everyone was friendly and professional!
4/27/2025
Diana L. VERIFIED CUSTOMER
Love the service
4/27/2025
Morgan S. VERIFIED CUSTOMER
My service advisor was great, no issues there at all.
My comment is more about the general timeline of provided services at Handy Toyota. Today I came in for a tire changeover, which took more than 2 hours to complete. I have come in for the same service on other days and have only waited around an hour. The longest I have waited was more than 2.5 hours. I’m just curious why the same service takes a different amount of time during different appointments. I don’t need to be contacted, I just wanted to bring this to your attention. Thank you for your time.
4/26/2025
Kristofor G. VERIFIED CUSTOMER
Thanks again Megan, I appreciate your patient, kind, and informative customer service.
4/26/2025
Stephen J. VERIFIED CUSTOMER
Very satisfied .
4/26/2025
Jennifer S. VERIFIED CUSTOMER
Thank you to everyone I worked with; this team is amazing! Friendly, kind, helpful. I’m very grateful.
4/25/2025
Shawn M. VERIFIED CUSTOMER
Donovan Lefevre was great throughout service appointment thank you to everyone involved
4/25/2025
Beatriz V. VERIFIED CUSTOMER
Donovan informed me nicely and kindly about my car issue.
4/25/2025
Gary L. VERIFIED CUSTOMER
Donovan was very pleasant and professional.
4/25/2025
David G. VERIFIED CUSTOMER
Multipoint inspection results were not included with paperwork i received at checkout.otherwise all went well.