Travis was doing his job in a professional and courteous manner until I looked up to answer a question and he was spitting a tobacco product into a cup. I found this behavior to be disgusting. I have never experienced anything like this in my 20 some years of dealing with the Lexus service department. I certainly hope this behavior will not continue.
12/13/2024
Christy R. VERIFIED CUSTOMER
The man at the service counter was very nice. However, the person who changed the oil/rotated the tires didn’t reset the maintenance light. I made it to Barboursville before I realized it was still on. The girl who answered the phone when I called was very rude. She stated there was only one person working in service, nobody was available to tell me how to reset it. My options were to drive back to St Albans or wait until the next business day when someone could call and tell me how to reset the light. I was trying to confirm that my oil had been changed and the light just wasn’t reset, she put me on hold in the middle of my sentence. She returned to the line to say the oil was changed. I went to YouTube to learn to reset the light since nobody at the dealership could tell me how to do their job. Aside from the gentleman at the service desk, the customer service was terrible! The girl that answered the phone is bad for your business!
12/12/2024
Krista B. VERIFIED CUSTOMER
Very happy that Lexus offers the valet service! It will keep me a Lexus customer as I need cars in the future. Thank you!
12/8/2024
Beth H. VERIFIED CUSTOMER
Service was efficient, waiting area was comfortable, and personnel are very nice, not to mention that the work is very competently done.
12/7/2024
Sherman P. VERIFIED CUSTOMER
Great service and affordable
12/7/2024
Linda A. VERIFIED CUSTOMER
Your team is excellent.
12/6/2024
Muhib T. VERIFIED CUSTOMER
Keep up the good job
12/6/2024
Theodore L. VERIFIED CUSTOMER
Thank you
12/6/2024
Connie H. VERIFIED CUSTOMER
Shuttle driver (Mike) is very personable. Appreciate the video of the vehicle inspection with commentary from technician.
12/6/2024
Robert D. VERIFIED CUSTOMER
Don did a great job getting all of the work scheduled and completed while I waited. Excellent professional service experience.
12/6/2024
Marty D. VERIFIED CUSTOMER
Well done
12/6/2024
William B. VERIFIED CUSTOMER
I was impressed with the ability to track progress . I was pleased with the whole experience.
12/5/2024
Douglas H. VERIFIED CUSTOMER
Donald rocks! He will be hard to replace and can't imagine he gets paid enough for what he does!
12/5/2024
Kay H. VERIFIED CUSTOMER
Travis was most helpful - prompt service
kept me inform of idsues and cost.
12/4/2024
Katherine A. VERIFIED CUSTOMER
Don is the best representative there. He is fantastic to work with.
12/4/2024
Rossana D. VERIFIED CUSTOMER
Please call after 1 pm Wednesday
12/4/2024
Karen D. VERIFIED CUSTOMER
Yes, I'm very satisfied with the service I've received. Thank you so much!!!
12/3/2024
Angela G. VERIFIED CUSTOMER
I was late and appreciate them still servicing my vehicle. I wasn’t pleased with how well they cleaned it. I realize it was their lunch time, but still thought they could have done a better job.
12/3/2024
David M. VERIFIED CUSTOMER
Service was outstanding and you are losing a great employee to retirement