Service writer was very professional and friendly. Explained everything and provided additional information to me.
2/27/2025
Lawrence P. VERIFIED CUSTOMER
Tyler keeps you informed on what is happening when there is a delay.
2/26/2025
Petra T. VERIFIED CUSTOMER
Thank you for another great experience with your service department. The messages were most helpful and the link to pay on line is great along with the car being delivered back to my house.
2/26/2025
Daisy S. VERIFIED CUSTOMER
Great customer service
2/25/2025
Latoya S. VERIFIED CUSTOMER
Giovanni so far is the best and I do mean the best advisor/employee that Ford has. He listens and he was very pleasant. He gave me options and that’s something no one at Ford has done since 2022.
2/25/2025
Jacqueline B. VERIFIED CUSTOMER
Service advisory had very little knowledge on Battery recall stating Ford has no solution to solving the recall battery.Had to pay full price for new battery the manufacturer battery has a recall. Please refund for battery and find a solution so new battery would not have same problem
2/23/2025
Allison L. VERIFIED CUSTOMER
I left the vehicle for 2 weeks to have a part replaced and the part didn't come in. Then I brought my vehicle back when the part came in on Tuesday and by late Thursday I was told it needed another part. I was never offered a loaner. I had also given instructions for the 10,000 mile service to be conducted and it was not done. The rep tried to blame the technician. I was very disappointed in my new Explorer having a problem then disappointed in the service situation.
2/23/2025
Donna S. VERIFIED CUSTOMER
Good communication and working with rental vehicle.
2/22/2025
Robert S. VERIFIED CUSTOMER
He did a great job kept us updated on what was going on with our vehicle. The establishment was a great place to do business with and was very nice clean and everyone was very friendly. Thanks
2/22/2025
Ralph T. VERIFIED CUSTOMER
The work was done quickly, India Koželi was friendly and professional, and the waiting area was comfortable.
2/21/2025
Michael M. VERIFIED CUSTOMER
Job well done
2/21/2025
Phil L. VERIFIED CUSTOMER
Very professional and helpful. Prompt and courteous. Very positive experience.
2/21/2025
Michael S. VERIFIED CUSTOMER
India did a great job today!
2/21/2025
David F. VERIFIED CUSTOMER
The service was excellent. Thank you Giovanni.
2/20/2025
Doris W. VERIFIED CUSTOMER
Just wanted say thank you to Mr Greenwalt for his personal treatment and explaining some questions I asked him about my vehicle. He was very attentive to my concerns and helped me to feel comfortable with his accessment. Thank you Mr Greenwalt for excellent customer service.
2/19/2025
Leonard B. VERIFIED CUSTOMER
I have already discused this situation with the Mangerof the service department.
2/19/2025
John B. VERIFIED CUSTOMER
India was very professional & prompt with service.
2/19/2025
Thomas W. VERIFIED CUSTOMER
Giovani was great. Have minor issue with wheel balance, getting corrected tomorrow.
2/19/2025
Calvin R. VERIFIED CUSTOMER
Excellent job, truck performance is back to normal. Happy with the service.