Tyler was professional, and handled the process with experience. Happy to bring my truck here for all my service needs.
6/29/2026
Terry H. VERIFIED CUSTOMER
Great service. I'm loyal Ford customer.
6/28/2026
Rodney R. VERIFIED CUSTOMER
Ok ok
6/28/2026
Joseph M. VERIFIED CUSTOMER
The service was great but it's the mount of time that it to complete the task,I'm not sure how many technicians was Saturday.
6/28/2026
Jason G. VERIFIED CUSTOMER
Happy with communication and customer service.
6/25/2026
Andrick O. VERIFIED CUSTOMER
Tommy was great as usual. He got me in and out in under a hour. He also explained maintenance that I should be looking forward to as well as the estimated cost.
6/24/2026
Davontay D. VERIFIED CUSTOMER
Oil change and tire rotation was done in a timely fashion, but the service technician scratched my 22in custom wheels in the process. I was able to take the truck back on a later date to have them repaired.
6/23/2026
Detreia G. VERIFIED CUSTOMER
I was very pleased with the service I received.Timmy explained the entire process to me. He was wonderful.
6/23/2026
Dennis W. VERIFIED CUSTOMER
I brought my vehicle in because the air conditioning system was blowing hot air. After the repair was completed, I was informed that the issue had been fixed. However, within just a couple of weeks, the exact same problem returned, indicating that the original repair either did not resolve the underlying issue or was not properly diagnosed.
As a result, I was forced to bring my vehicle back for additional service and was left without reliable transportation for another week. This caused significant inconvenience and disruption to my daily responsibilities.
What is particularly frustrating is that I was required to pay twice for repairs related to the same issue. As a customer, I expect repairs to be performed correctly the first time, especially when I am paying for professional diagnostic and repair services. Having to return for the same problem so soon after the initial repair, while also incurring additional costs and losing access to my vehicle, is unacceptable.
I am extremely dissatisfied with the quality of service I received and do not feel that the situation was handled appropriately. I believe this matter warrants further review and resolution.
6/23/2026
Robert L. VERIFIED CUSTOMER
Great service from Giava.
6/23/2026
Ramon R. VERIFIED CUSTOMER
Always excellent
6/23/2026
Bryan J. VERIFIED CUSTOMER
Tyler was great. He explained the services I requested and let me know as soon as the vehicle was ready. I’ll deal with him every time I arrive my Bronco there.
6/22/2026
Adger R. VERIFIED CUSTOMER
Great job communication perfect
6/22/2026
Kathy W. VERIFIED CUSTOMER
Tyler was very welcoming and kind when I brought my car in for service. He was thorough with the list of repairs that needed to be addressed. I appreciated the great service that he provided!
6/22/2026
Cherelle W. VERIFIED CUSTOMER
Always love the customer service when I arrive at Ford service department is the best
6/20/2026
Stacy O. VERIFIED CUSTOMER
Speedy service. Excellent communication and extremelt friendly.
6/20/2026
Edward H. VERIFIED CUSTOMER
I have been with **** Smith for a long time. I first bought a Nissan pick up. Then it was to Pullam Ford for my first F-150 truck (of three) and First Expeditions. Then Pullam became **** Smith. I have stayed with **** Smith for service because I can trust them and they are true to me. Tyler is a true asset to **** Smith. He keeps me informed of what is happening with my vehicle and does not try to sell me something I do not need. I trust Tyler.
6/20/2026
Joanne E. VERIFIED CUSTOMER
Excellent service, very timely
6/20/2026
Anna E. VERIFIED CUSTOMER
Service was awesome and quick, thank you.
6/20/2026
Barrett K. VERIFIED CUSTOMER
I have been dealing with Paxton for years. He knows his stuff, he's proficient, cool headed, and a pleasure to deal with.