I enjoyed dealing with Giovanni. He informed me every time before and after a repair was made. He has been great even though we have had multiple attempts to repair our 2019 Ford Expedition. We hope that this last repair will fix the transmission for good. I will definitely request him as my future service advisor.
4/5/2026
Oliver J. VERIFIED CUSTOMER
Tommy was very nice. He was very knowledgeable about the work I was having done to my vehicle. He told me if I had any questions to please feel free to ask. My visit with you all exceeded my expectations.
4/4/2026
Sharon D. VERIFIED CUSTOMER
**** Smith Ford has been approachable and accommodating for us from Tyler who facilitate the purchase of our vehicle the Tracy, Tommy and Tyler and all of those technicians who have serviced our vehicle. We are well satisfied.
4/4/2026
Devron B. VERIFIED CUSTOMER
I'm really impressed with the professionalism that is displayed at **** Smith Ford.
4/3/2026
Judd P. VERIFIED CUSTOMER
Matthew was a true professional. He communicated clearly and quickly. He was completely transparent about charges and recommended work. He is an excellent representative of this company. We have a new home for service as a result.
4/3/2026
Kathryn S. VERIFIED CUSTOMER
Tyler really went above and beyond during my entire experience with **** Smith Ford. He ensured that I was never left in the dark about any step of the diagnostic and repair process of my vehicle, and provided me with regular updates. I did not have access to my phone during most of the weekdays, but he was very patient and flexible. He was transparent about the costs and procedures necessary for my vehicle's repairs, and additionally communicated with a third-party that had potentially caused the issues with my vehicle to ensure that we were all on the same page about the specific damage and the possible root cause of it. Thank you so much for all your help, Tyler!
4/3/2026
Richland School. VERIFIED CUSTOMER
Great job
4/3/2026
Geoffrey D. VERIFIED CUSTOMER
Tommy was very helpful in understanding the care of my vehicle. I appreciate his advice. Thank you Tommy.
4/2/2026
Lynn C. VERIFIED CUSTOMER
Ok
4/2/2026
Thomas S. VERIFIED CUSTOMER
Giovanni once again did an excellent job getting the work I requested taken care of. He told me what was found and explained, very clearly, what could or could not be done to repair my tire. I never had any issues with Giovanni, he was and has been extremely professional in handling my situation with my ‘21 F-150. I would not have any problem having Giovanni assisting me in the future with any problems I may encounter with my truck.
4/1/2026
Renee W. VERIFIED CUSTOMER
Pretty satisfied, they didn't add coolant, and I asked when appointment was made and when I brought my car in. I'll add it myself
4/1/2026
Monica P. VERIFIED CUSTOMER
Giovanni and Scott were exceptional
4/1/2026
James V. VERIFIED CUSTOMER
Tyler was great!
4/1/2026
Jason S. VERIFIED CUSTOMER
Giovani is extremely professional and helpful. He always provides outstanding customer service.
4/1/2026
Jeremy C. VERIFIED CUSTOMER
Great service quick and to the point
4/1/2026
Joseph K. VERIFIED CUSTOMER
Excellent job and employee
3/31/2026
Felicia W. VERIFIED CUSTOMER
Tyler always makes me feel comfortable about any concerns that I have. He takes the time to explain everything and make sure I am at ease.
3/29/2026
Robert D. VERIFIED CUSTOMER
Great service tech Tommy job well done, very knowledgeable with his job.
3/28/2026
Lawernce S. VERIFIED CUSTOMER
Matthew was very easy to work with in getting my truck fixed. He took the time to explain the issue and I was even able to get my truck back a few days earlier than expected.
3/28/2026
Ashlee B. VERIFIED CUSTOMER
Tyler was very friendly and helpful! I really appreciated that!