The service was completed in a timely manner. Staff conversation via phone was friendly. However when we arrived for p/I of vehicle those present were not pleasant. We had to ask for directions at least three times ????
2/26/2026
Sandra W. VERIFIED CUSTOMER
Looking forward to completing the survey about Tommy's interaction with me during my repairs.
2/26/2026
Kenneth J. VERIFIED CUSTOMER
My feedback about the manufacturer will not be kind. I feel like Ford doesn't give a crap about the customer once the vehicle is a couple of years old.
2/26/2026
Andrew R. VERIFIED CUSTOMER
Friendly and got everything done in a timely manner. I really appreciate the pick-up/drop-off service and the driver John was nice.
2/25/2026
Raymond S. VERIFIED CUSTOMER
I am Completely Satisfied with the service rendered me by Mr. Tommie Middleton. He worked with the Ford Warranty Rep to make my service experience comfortable. Mr. Tommie exhibits very good customer service qualities and made my repair experience comfortable. Raymond S
2/25/2026
Karin E. VERIFIED CUSTOMER
Giovanni was knowledgeable and super helpful and supportive throughout the entire process. I appreciate him.
2/25/2026
David G. VERIFIED CUSTOMER
Tommy was very professional and courteous
He answered all questions concerning service on my vehicle today.
2/25/2026
Jeremy W. VERIFIED CUSTOMER
They always go above and beyond to service me up, thanks everyone
2/25/2026
Jose S. VERIFIED CUSTOMER
Tommy did great, also informed me about tires and specs, etc details to further take care of my truck
Thank you Tommy and the Ford team
2/25/2026
Latanya J. VERIFIED CUSTOMER
Always does a great job and very informational.Thabj you for your service
2/22/2026
Herbert C. VERIFIED CUSTOMER
None at this time
2/22/2026
Karim M. VERIFIED CUSTOMER
Great
2/22/2026
Scott J. VERIFIED CUSTOMER
Giovanni was very helpful
2/22/2026
Brandon L. VERIFIED CUSTOMER
Tommy is by far the best person I have ever worked with I will continue coming to **** smith just because of him
2/22/2026
Palmetto Garage. VERIFIED CUSTOMER
Here’s a clean, professional response you could send:
βΈ»
Thank you for the follow-up! I truly appreciate the excellent service Katie provided — she was professional, communicative, and made the entire experience smooth from start to finish. It’s clear she takes pride in her work.
I’ll be happy to complete the manufacturer’s survey when it comes through and share my feedback. Thanks again for a job well done!
2/21/2026
Nancy C. VERIFIED CUSTOMER
Thank you for the wonderful service.
2/19/2026
Gale H. VERIFIED CUSTOMER
The service.
2/19/2026
Herbert W. VERIFIED CUSTOMER
They did a very good job my truck the person I met at the desk when I came in was very friendly and very helpful thank you
2/19/2026
Alvin W. VERIFIED CUSTOMER
Very professional, well-spoken, friendly, and a nice guy.
2/18/2026
Mary M. VERIFIED CUSTOMER
Go did a fantastic job communicating with me through the process!