My appointment was at 1:30. They told me it would not take longer than an hour and a half for the service. I waited an hour and 45 minutes and asked about my car and they told me they could not locate my car took him another 10 minutes to find my car Then they told me unfortunately they hadn’t even started working on it. It would take two people to be on it right away and within 20 minutes my car was done, but it makes me wonder. Did it only take 20 minutes to actually change the oil and rotate my tires or did that really even get done? I was very disappointed. I ended up being there Longer than I should’ve been
11/22/2024
Craig C. VERIFIED CUSTOMER
He was great . explained everything clearly. Very polite person.
11/21/2024
Glenn Y. VERIFIED CUSTOMER
Great service, kept informed, and happy with result
11/20/2024
Kalender, Nancy. VERIFIED CUSTOMER
Eric was awesome.Great to deal with. Took care of everything!
11/20/2024
Ricky M. VERIFIED CUSTOMER
Gio was able to accommodate an additional service that I needed to have completed. By being able to add this service to my already schedule service, saved me from having to schedule and wasting another day.
11/16/2024
Vicki/Jeff A. VERIFIED CUSTOMER
Eric was very welcoming and kind when I dropped the car off. He answered the couple of questions I had and followed through with communicating to me when the car was ready for pick up. We have brought our Genesis to your dealership twice in the last couple of months. Both times have been good experiences.
11/15/2024
Angelina F. VERIFIED CUSTOMER
Thank you and your staff they are all A plus people.
11/13/2024
Monica B. VERIFIED CUSTOMER
Bryan has seen me come in the last 3 months and every time he is polite and gives great customer service. I take the drive from Fresno just because the atmosphere here is soooo much more friendly. I will be back again soon.
11/13/2024
Carla L. VERIFIED CUSTOMER
great experience
11/13/2024
Marilou C. VERIFIED CUSTOMER
Air pressure in my tires was off. One tire was 48 and the rest was 30 why.
11/11/2024
Jorge A. VERIFIED CUSTOMER
Eric was kind, courteous and just generally awesome. 11/10 would work with Eric again!
11/11/2024
Norma O. VERIFIED CUSTOMER
I am very disappointed with the outcome of my car service. The battery died on me on 11/08/2024 and then again(11/09/2024@3:00pm)leaving me stranded at work until the roadside service showed up. I want the battery replace with a new battery. I will never buy another Hyundai again. All the problems this car has given us, and the lack of solving problems with excuses, has made this decision easy for us.
11/10/2024
Frank P. VERIFIED CUSTOMER
Thank you
11/8/2024
Paul R. VERIFIED CUSTOMER
Well communicated throughout process although it did take longer than expected. Almost wished I chose concierge car pickup. Regardless, all repairs were completed, car washed and running great. No more rest end noise or steering groaning!
Thanks, Paul
11/7/2024
Michael T. VERIFIED CUSTOMER
Excellent customer service
11/7/2024
Cheri M. VERIFIED CUSTOMER
This is the second time I have come out for an appointment and left without service. First time I had an appointment for a recall and I got there and the didn’t have the part. This time I got there and I would have had to leave my car for 2 1/2 half days. I need my ca r so if that was the case I would not have made the sappointment. All this could have been taken care of with a phone call to me. No problem with the service but my time and gas to drive 35 mins each way. Thank you
11/6/2024
Damian M. VERIFIED CUSTOMER
Appreciate Bryan Verdugo for helping me and would like him to assist me in the future
11/3/2024
Cornelius V. VERIFIED CUSTOMER
Everyone was helpful and I appreciate the work ethic. I did notice that the air filter that was replaced can be purchased at a lower price on Amazon. I saw a tutorial on google and it seems that it would be very easy and cheaper to replace.
11/2/2024
Sally T. VERIFIED CUSTOMER
1st off I knew what the recall was for & a friend of mine is auto mechanic & he told me I didn't have it so disregard it. Then I sent my $ in formy tags& it showed the recall. So I called your dealership & argued with her & she said I had to make an appt, so I did. She said 1 to 2 hrs. I went to my appt & I heard them tell the guy in the front ofc that my car didn't have it. I told them I had an appt at 1pm. We'll you are 3rd or 4th in line. I was there for over 2 hrs. They filled out a card & gave it to me . All of this for your agency got paid & wasted over 2 hrs of my time. When he walked in & told the guy at the desk my car didn't have that card could have been filled out then & I could have been on my way. Was I really happy ...NO!!!
11/1/2024
Dalila Eugenia. VERIFIED CUSTOMER
Thank you Bryan for your consideration and attention to our service needs .